Achieve business SUCCESS in 6 TIPs



⏱️Tiempo de lectura: 10 minutos, 12 segundos

Achieve business SUCCESS: ⭐ Discover the 6 tips that will help you achieve success in your business. We explain you below 6 techniques that we have already tested in other companies with very powerful results  🚀 and that you should also start applying now. This article interests you!

For readers who have jumped right into this article, we recommend reading the first part of this article. It is indispensable to keep the thread of the terminology we are going to use in these steps, and to understand how we have reached these conclusions to achieve business success.

For the rest, those of us who have read the first part, we indicate that all the tips to increase the number of customers and their satisfaction with our products/services are based on the application of:

  • Marketing techniques
  • Process automation
  • Data analysis in the main tools we have to satisfy and contact our customers:  THE TELECOMMUNICATIONS.

Next, the 6 steps that will make your Business reach SUCCESS are:

 

How to make a correct planning to achieve business success?

Planning = detect + select + dimension

The first step is the most important; on this one several more will rise to build the ladder that will lead your business to SUCCESS. During the planning phase it is of vital importance not to fail in any of these choices, because they will mark, limit or facilitate the implementation of the rest of the steps. Therefore, the correct planning of your business requires:

  • Detect and know the needs of your company; thoroughly analyze the tools, options and channels available that best suit the peculiarities of your way of working to maintain and increase business opportunities and customer satisfaction.
  • Select those that allow you to improve and increase your customer relationships, while maintaining flexibility for future modifications, without ties or permanence commitments that will undoubtedly limit the growth of your business.
  • Size correctly the necessary communication channels to be always available when faced with a sales opportunity and to satisfy the needs of a customer

 

*Advice: Run away from those salespeople who:

  • They try to sell you generic solutions (they are not made for you).
  • They are not interested in knowing your needs (they have no intention of improving your business).
  • They want to sell you more things than you need claiming big volume discounts (they are only interested in meeting their targets)
  • They try to tie you down with permanence commitments (they will limit the growth of your business, you need flexibility according to the moment, you must remember that a supplier
  • Is there to meet your needs and they are constantly changing).

 

How to make my company stand out?

Personalization = we are what our customers perceive us to be

In other articles we already talked about the importance of generating a good first impression. The road to SUCCESS is full of second chances from which we learn and with which we refine our machinery, but we do not have a second chance to improve our first impression.

It is vital to achieve excellence in communication with our customers: What do you think of a company that attends you (person or machine) with an unpleasant tone of voice? Would you hire a support company that you call by phone and you can hardly talk to someone because of the poor quality of their phone system?

What reliability transmits a business that does not attend your contact forms? Would you hire a supplier that does not even tell you in any way what their business hours are? ………..

In all of these cases, your customer would feel the same way about you. And the lead (prospect or sales opportunity) would flee in terror.

These simple details generate very deep feelings and emotions of frustration that are associated with our brand and difficult to reverse, drastically lowering the satisfaction rates of our customers, and therefore, moving us away from SUCCESS. What do you think happens when your competitor appears and gives them what they need?

 

*Tip: Ordinary, downward, get-out-of-the-way solutions generate ordinary, downward, get-out-of-the-way results. If you’ve made it this far into the article, it’s because that’s not what you want…..

with a person who will listen and empathize). However, they can and should be done automatically:

    • the call transfer from the time the customer calls us until he is attended by the right person.
    • the payment process
    • the opening of the incident and its follow up
    • the registration of all the incidents

     

It is essential to have tools that act as “glue” between all the pieces that make up your business machinery. Solutions such as ANIA, the Artificial Intelligence Business Assistant, developed by GESDITEL, are able to:

  • transcribe from text to speech and vice versa, translate between multiple languages
  • recognize natural language
  • hold a conversation with customers from any country
  • to understand what you want
  • determine if you have all the data to complete a task
  • ask for the data you need to complete it and run processes on computer systems

All of this without the need for human intervention.

Automation frees your staff from the most tedious and repetitive tasks, increases their efficiency and improves their working conditions while reducing their stress levels.

In addition, you get advantages that represent a value proposition for our customers, since they will wait less, they will have more information through more communication channels, the information will be more accurate and they will feel better served. On the other hand, the company will reduce human errors, increase its profitability and improve its brand image.

Undoubtedly, a correct implementation of automatic processes in your business will generate a flow of benefits that will quickly propel you to SUCCESS.

 

How to automate tasks in my company?

Automation. Technology + Business = Profitability

As we mentioned, the time spent on properly serving your customers and keeping the necessary processes running for your business to function is a variable that you must cut back on, but only until you reach the point of balance between profitability and efficiency.

From the Industrial Revolution to the present day, automation has proven to have great advantages for the 3 main players in a business: the customer, the employee and the company.

To implement it, it is important to separate the processes that require human handling from those that involve repetitive tasks that rob you of time (and thus efficiency and money), in addition to knowing the optimal tools to carry it out.

 

* Example: A technical consultation and a complaint (the customer needs to unburden himself with a person who listens to him and empathizes with him) require human treatment. However, they can and should be done automatically:

    • the payment process
    • the opening of the incident and its follow up
    • the registration of all the incidents
    • the call transfer from the time the customer calls us until he is attended by the right person

 

It is essential to have tools that act as “glue” between all the pieces that make up your business machinery. Solutions such as ANIA, the Artificial Intelligence Business Assistant, developed by GESDITEL, are able to:

  • transcribe from text to speech and vice versa, translate between multiple languages
  • recognize natural language
  • hold a conversation with customers from any country
  • to understand what you want
  • determine if you have all the data to complete a task
  • ask for the data you need to complete it and run processes on computer systems

All of this without the need for human intervention.

 

Automation frees your staff from the most tedious and repetitive tasks, increases their efficiency and improves their working conditions while reducing their stress levels.

In addition, you get advantages that represent a value proposition for our customers, since they will wait less, they will have more information through more communication channels, the information will be more accurate and they will feel better served. On the other hand, the company will reduce human errors, increase its profitability and improve its brand image.

Undoubtedly, a correct implementation of automatic processes in your business will generate a flow of benefits that will quickly propel you to SUCCESS.

 

How to control the tasks of my company?

Control= See + Hear + Act

In the first 3 steps you have developed and implemented systems that bring you closer to SUCCESS, while in the fourth you keep control of all the activity that is generated in your company and analyze and use that data flow to keep improving the results of your business.

However, to explain the importance of this step, it is very important to know what the word control means. The first definition of control according to the RAE is:

1. m. Checking, inspection, audit, intervention.

To maintain control you need a system that allows you to visualize EVERYTHING going on in your business. This is the only way to influence the processes you need to improve, determine the departments that work best, know the concerns of your customers, evaluate the quality of the service/product you offer, shorten response times, audit the work done by your team…

* Reflection: -Do you know how many calls came into your business in the last two weeks while it was closed to the public? -Do you know which processes take up the most of your time? -Do you know how many calls were not answered by your agents on their landlines or cell phones in the last month?

-Do you know which employee has the highest and lowest efficiency rate? -How has a potential customer found you and who does he/she compare you with? -Do you know why he/she chose you or rejected you? If your answer to most of these questions is NO, then you have never been in charge of your business. If it worked, it was purely by chance.
Have a professional team that:

  • Give true control of the company
  • Be concerned with understanding and improving your business model
  • Let you explore solutions that add value to the products and services you offer
  • Make you more profitable and innovative

 

*Real case: one of our clients is growing steadily, has great profits and felt his business was SUCCESSFUL. He had just opened two new centers and tripled his workforce. He has many customers every day. Our paths crossed because of a series of problems with his switchboard.

 

What solution did Gesditel provide you with?

GESDITEL designed and implemented a system that:

  • Redirect calls to overflow zones in real time
  • Automatically sized according to the number of available telephone agents
  • Controls the schedule and profitability of your operators

We gave the customer a feature by which we recorded all the activity of their business in a dashboard (calls received on fixed and mobile lines, schedule control, registration of unanswered calls, etc.).

In short, thanks to this solution we detected that every week he was receiving more than 400 calls from customers (more than 1600 per month) at times when they were closed to the public, and therefore no one was answering them.

He was so focused on “eating” his slice that he didn’t realize he was missing 50% of the pie. I don’t blame him, he didn’t have the tools to know, and no one ever told them about them.

 

How to achieve entrepreneurial freedom?

Freedom=automation of the automaton

 

You’ve already taken CONTROL of your business, but don’t get complacent. You can only see and audit everything. You still have the most important thing to achieve business SUCCESS: FREEDOM.

You have real-time information on all processes, employees, customers, budgets, budgets, etc. …. Finally CONTROLL what is generated in your business.

You know how many calls have not been answered, how many of your attempts to get a customer have not been productive, which are your most efficient employees, you control the optimal times to serve your customers, but …. who watches the watchman?

Until now you do it yourself, or one of your employees, but at this point you must think that you still depend on someone to correct those errors (retake calls from customers who have not been able to contact us, notify employees to improve a process, debug errors that may occur in our system, …).

Good!!! That’s where you should use artificial intelligence to your advantage and program it to perform all these functions while you take care of more important matters. Among other functions, the use of artificial intelligence allows you to: .

  • Search for unanswered calls
  • Make a callback to the prospective customer and transfer it to the operator/employee who has been idle the longest
  • Prioritize the attention of your customers according to their importance to your business
  • Control and distribute the workload to your team
  • Autonomously debug errors
  • Etc.

You were not found ……. Use this valuable information to improve processes and position yourself above your competitorss.

The digital tools of satisfaction surveys, promotional gifts or loyalty discounts and relationship marketing strategies are the most efficient ways to get your business to transcend and exponentially increase your customers and the value of your brand.

In conclusion, by mastering these techniques you will turn your customers into FRIENDS who will love your brand, and bring you more FRIENDS, who in turn will introduce you to others. When you get to this point you will have even forgotten about the financial benefits and the money….. NOW YOU HAVE REACHED SUCCESS!!!.

I hope this article will be of great help to you to achieve your goals. In GESDITEL we will be happy to help and guide you until you reach the success of your company.

We can inform you and solve your doubts in our contact form, email, chat, phone, web or LinkedIn profile. And no, we won’t charge you for listening and advising you. We will give you the time you need from one of our consultants to help you achieve business success with your project for FREE.

 

How to manage the Exploitation?

Exploration and transcendence

The last step consists of exploration. The benefits of your company will have increased exponentially. You will truly be in control and your brand will have grown along with the satisfaction of your customers, the value of your products and services, the quantity and quality of your customers and the profitability of your employees.

But to achieve true SUCCESS you need to look down to where you started, and remember who made it possible for you to get here: YOUR CUSTOMER.

Invest a small part of the profits they have given you in knowing why they trust you, what they like most and what they need you to improve, how they found you …….. Use this valuable information to improve processes and position yourself above your competitorss.

The digital tools of satisfaction surveys, promotional gifts or loyalty discounts and relationship marketing strategies are the most efficient ways to make your business transcend and exponentially increase your customers and the value of your brand.

In conclusion, by mastering these techniques you will turn your customers into FRIENDS who will love your brand, and bring you more FRIENDS, who in turn will introduce you to others. When you get to this point you will have even forgotten about the financial benefits and the money….. NOW YOU HAVE REACHED SUCCESS!!!

I hope this article will be of great help to you to achieve your goals. In GESDITEL we will be happy to help you and guide you until you reach the success of your company. We can inform you and solve your doubts in our contact form, email, chat, phone, web or LinkedIn profile.

And no, we won’t charge you for listening and advising you. We will give you the time you need from one of our consultants to help you achieve business success with your project for FREE.

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