Automatic management of non-payments via telephone



⏱️Tiempo de lectura: 3 minutos, 37 segundos

Discover how to manage your company’s payments automatically ✍. Reduce waiting times for customers 🤓, crowds in your business and human staff dedicated to this task ✅. We explain everything below!

There are many companies that have pending payment or collection of any invoice, whether it is for supply (electricity, water, …) or services (facilities, equipment, outsourced services, …).

For this reason, it has become essential to adapt the companies’ payment systems to avoid crowds of people and the possible proliferation of the virus.

Although the payment of invoices to both individuals and companies is being treated leniently, the vast majority of them are already earning income (ERTEs, business reactivity, etc.).

And, therefore, they must make the payment of all unpaid invoices through any payment method (bank cards, PayPal, …).

Also, we are aware that there are many people who are reluctant to make online payments with their credit or debit cards, or through payment platforms such as PayPal.

For this reason, we always recommend making payments through secure sites that keep the most vulnerable data of your bank cards safe.

For this reason, we have a telephone system capable of automatically managing the payment of invoices, associating each invoice to the customer’s number and identity.

Thus, the collection of unpaid invoices would be done automatically and securely through payment certificates such as PCI DSS.

Next, we are going to go in depth in analyzing this online payment system along with its benefits, both for the person who makes the payment and for the company that receives it.

 

What does the automatic payment management system consist of?

The process of managing non-payments through telephone calls is very simple and guarantees the security of data and collection for both the client and the company. It consists in that the virtual assistant, thanks to its artificial intelligence, is able to access and interpret the data in the customer files.

When a customer contacts the company to collect payment, the assistant asks him to identify himself with the company name or his name and surname, depending on whose name the invoice is in (company or individual).

Once this information has been provided, the wizard will search for you in the database to access your file and check your outstanding invoices and their amounts.

Then, it will proceed to mention to the client each invoice with its amount pending payment for each of the numbers associated with that identity.

For example, in the case of telecommunications companies, a single family member may have several telephone lines associated to his/her name: his/her cell phone, his/her partner’s, the children’s and the house with the Internet.

Then, the wizard will ask you to indicate which payment method you will use to pay the outstanding bills: bank cards (credit or debit) or PayPal.

If you choose the bank card, the wizard will ask you for the numbers of the card with which you will make the payment. It will also ask for the CVV or CVC code found on the back of the card.

These codes are security systems for making payments over the Internet or telephone when it is not possible to pay physically with the card.

After the payment has been made, the wizard sends the customer a message with a confirmation code to finalize the payment of the invoices.

And, at the same time, it will connect to the company’s CRM or payment system via Web Services to notify the customer of the payment for automatic reactivation of the service.

Above all, it is notified to the companies of essential supplies such as electricity, water, gas, …, although it is also done with the rest of companies such as those dedicated to the telecommunications sector and others.

 

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What are the advantages of invoice payment automation?

As we all know, crowds should be avoided in public spaces and especially in enclosed spaces. This security measure is essential to be carried out to the letter in order to avoid the spread of the virus and a new outbreak.

For this reason, it could be said that this is the main advantage offered to all those who use and have this service. Because health comes first, but not only yours, but everyone’s health. IF YOU PROTECT YOURSELF, WE ALL PROTECT OURSELVES.

Avoiding crowds is something that today, due to the health situation we have gone through and that will still be with us for a long period of time, has become something desired by everyone. But it is not the only advantage it provides, it also offers:

  • Uninterrupted service 7×24 hours
  • Desaturation of queues.
  • Personalized service by telephone.
  • No physical travel required.
  • Accepts different payment methods (PayPal, bank cards, …).
  • The customer does not need to have technical knowledge to make the payment.
  • Convenience to make the payment from anywhere.
  • Uses secure payment systems.
  • Automatic reactivation of the service after invoices have been collected.
  • Collection with secure payment certificates.

This automated invoice payment system is being implemented more and more in companies, and there will come a time when everyone will use it to ensure everyone’s security. As we have seen, it is very simple and secure, and allows customers to pay without having to travel.

In addition, it provides great benefits for both individuals and companies. If you want to learn more about the advantages of automated payment management over the phone, do not hesitate to contact us.

At Gesditel always innovating to make your life easier and help you in the management of company tasks, ensuring security and a successful resolution.

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