⭐ Discover how we helped the company Finetwork optimize its resources to achieve success.We tell you all about it below ✅ Read on!
GESDITEL is proud to provide national fiber and mobile operator Finetwork with voice trunks for its Sales and Customer Care departments. In this way, Finetwork secures its most important departments with the maximum stability and quality of the fixed voice services of the so-called “operator of the companies.”
Finetwork is the telecommunications operator in vogue. Created in Spain, this operator has distinguished itself since its inception by betting on Spanish talent and creating advanced digitization solutions that have made it, without a doubt, stand out from the rest of its competitors.
To its groundbreaking tariffs with affordable prices must be added its commitment to technology, offering services that to date are not capable of offering any of the “big” operators, such as:
- Lanzamegas: allows you to share megabytes of your data tariff with other Finetwork line customers.
- Acumulagigas: saves and accumulates the gigas that you do not consume from one month to another.
- APP Finetwork: allows you to manage your mobile lines by yourself: enable and disable forwarding, voice mailboxes, data, roaming, etc.
Finetwork bets on Spanish sport as official sponsor of:
- Spanish Olympic canoeing team (Saúl Cravioto).
- Spanish Men’s National Soccer Team.
- Spanish Women’s National Soccer Team.
- Spanish Men’s National Basketball Team.
- Spanish Women’s National Basketball Team.
- Spanish National Under-21 Soccer Team.
- Amanda Sampedro (international women’s soccer player)
- Sandra Sanchez (Karate world champion)
Why did Finetwork contact GESDITEL?
At Gesditel we have known Finetwork since its beginnings, when it was a small company that was already characterized by the undeniable quality of its services.
At the beginning of its expansion strategy, Finetwork was already very clear about its focus on customer satisfaction.
In order to achieve this, it designed its own Call Center system for its Sales and Customer Service departments, which would be responsible for maintaining the highest level of user experience for its customers and provide them with control and stability over all sales and support processes. To implement it, they required a voice service provider that would provide them with sufficient quality assurance and that, in turn, had outlets for different international Tier 1 carriers.
As none of the major operators offered this service in Spain – they only take calls through their own trunks – Gesditel chose to present a proposal adapted to the needs demanded by Finetwork, scalable enough to allow them to grow rapidly and without compromising the quality of their support and sales services.
What needs did we detect?
Finetwork required a voice trunking provider to execute their expansion project.
The priority in this project had to be data stability and security. The system was required to be self-replicating and to guarantee maximum availability of inbound and outbound calls.
In terms of security, malicious IP listings were to be blocked and trunk usage was to be limited to the customer’s dedicated IPs.
Finally, the system had to adapt to Finetwork’s needs at any given time, and allow for scaling up or down depending on campaigns and workloads immediately.
Which solutions did we implement?
According to Finetwork’s needs, we chose to provide a SIP TRUNK or IP trunk with the following functions and features:
- Self-replicating system in different data-centers with automatic balancing.
This system assures Finetwork that its voice trunks (or SIP trunks) will remain active even if there are failures in any of our Data Centers. The system is prepared to balance automatically in case of any possible catastrophe, since we replicate the service in 4 data centers located in 4 different geographical areas in Spain. Any change in one of the systems is immediately reflected in your backups automatically.
- Multi-carrier output by several level 1 providers.
We guarantee, in addition to the availability and automatic balancing of the data centers, the total availability of outgoing calls by using 4 different Tier 1 carriers. These carriers bring stability to the project and constitute a real security system in the event of a failure in one of our IP voice carriers.
- Possibility of balancing the incoming telephone number.
We agreed with Finetwork to mount your inbound phone numbers on a virtualized system that allows you to forward incoming calls to another location in the event of a breakdown or inconvenience with the carrier that delivers your calls to us. In this way we ensure what no operator ensures: an SLA of 99.99%.
- Security system for unauthorized telephone consumption.
Our SIP trunks consist of a security feature that limits the maximum daily and monthly outgoing call consumption. By setting this parameter correctly we ensure that, in the event of any security breach or data leakage at our customer’s offices or at any of our data centers, no additional call charges will be generated for either Finetwork or Gesditel.
- Call block per IP and per country.
To further ensure our customer’s security, we opted for the inclusion of a security system that blocks attempts to connect to our SIP trunks from certain countries. We block a list of malicious IPs to which we prevent any connection attempts, including PING, by limiting the use of these trunks to our client’s IP.
- Scalability
We provide Finetwork with the scalability that your project needs at any given time. When you run campaigns, the calls issued and received multiply. At these times we increase our capacity to absorb the volume of calls without incident. At times when fewer resources are required, we reduce our capacity to contain the cost.
What’s the result?
.
- Suitable ecosystem for maximum growth
- Highest SLA’s in Spain (99.99%)
- Safety guaranteed.
- Scalability to adapt to the circumstances of the moment.
- Maximum quality in IP Voice.
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