⭐ One more way to optimize processes in your company and improve your company’s profitability is the installation of the Softphone system. This time we will tell you about JITSI Softphone ☎: what it is and how to install and configure this system ✍ step by step. Attention!
For all those companies that want to have a free softphone with professional features without having to pay a license fee, we recommend JITSI. This softphone can be installed on computers running any operating system: Windows, Ubuntu, Mac, RPM, Linux, Debian, …..
In addition, Jitsi allows users to configure its functions according to the needs of the company from the online panel to get the most out of all the features it offers. Among its professional features we can highlight that it allows:
- Use several SIP accounts at the same time
- Select which account you want to make the call with
- Make call recordings and video call
- Save call logs and contact lists
- Make call transfers
In order for you to be able to work with it, the first thing you need to do is to download the Jitsi softphone, then proceed to install it and then configure its functions. Therefore, we are going to explain you step by step how to do it correctly and where is the location of the functions and how to prepare it for a correct operation according to the needs of the company.
How to Download Softphone Jitsi Free?
Any company wishing to download Jitsi softphone for free should perform the following steps:
- We must access the JITSI website.
- Go to the DOWN tab.
- Look for the package of your operating system.
- Click on it to proceed with the download.
Here we leave you the direct web link to DOWN JITSI FREE.
How to Download Jitsi Softphone on Linux?
In this case, as our operating system is Linux, the images will correspond to the download of the LINUX ARCH PACKAGE. The steps to follow may suffer some variations with respect to the rest of the operating systems.
Once you have located the package you need, a tab like the image below will open in your browser. Then, you should look on the right side of the screen where it says INSTANT DOWNLOAD and click to start the download.
How to Download Jitsi Softphone on Windows?
If your operating system is Windows the steps to follow are simpler. Just click on Microsoft Windows Installation and the download will start. You can also locate the downloaded file in the DOWNLOADS folder of your computer.
How to Install Softphone Jitsi?
Once the download is complete which takes approximately 12 seconds, let’s install the jitsi softphone. If it does not appear at the bottom of the browser go to the DOWNLOADS folder on your computer.
When you have located it you will see that in our case (LINUX) what has been downloaded is a compressed folder (ZIP). Therefore you will have to decompress it to be able to install the file that has in its interior. When you have unzipped it you must enter the file called “jitsi.desktop”.
In the case of Windows computers, you must click on the downloaded file to automatically start the installation of Jitsi on your computer.
How to Configure Jitsi Softphone?
What are the previous steps to configure Softphone Jitsi?
Before you start with the configuration of Softphone Jitsi you will need to log in. To do this, once you have opened the downloaded file, you will get a screen where you must fill in the SIP ACCOUNT fields which are:
- User: is composed of the extension number and the domain name of the company’s PBX, the result would be the following email@example.com
- Password: will be provided by your tele operator company, in this case GESDITEL.
If you have already entered the data correctly, do not forget to click CONNECT.
How to Configure Audio and Microphone in Jitsi Softphone?
When you connect the softphone to your SIP account, you will get a screen where you can configure your account settings options under TOOL > OPTIONS > AUDIO. To be able to use it immediately, the essential thing is to configure the AUDIO and the PHONE, so we will go to the AUDIO tab. Here you should select the following options from the drop-down menus:
- Audio Input: Microphone (3-Logitech USB Headset)
- Audio Output: Loudspeakers (3- Logitech USB Headset)
- Notifications: Loudspeakers (3- Logitech USB Headset)
Note: remember that this is an example of how to configure it. Here you must select the device you want to talk through (microphone) and the one you want to hear through (audio)
Below you will get 3 options that you must check if you want. In our case we have checked them and they are:
- Enable echo cancellation
- Activate your noise pension
- Automatic gain control
How to set up Auto Answer and Call Forward with Jitsi Softphone
Jitsi Softphone also offers AUTO ANSWER CALLS and CALL FORWARDING functions, both of which are of great value in call centers. Remember that this function is not optimal for everyone, only for those who want to ALWAYS auto answer calls or forward calls with Jitsi, or for those who want to offer an automatic answer through the Jitsi softphone.
To configure it we go to TOOLS > AUTO ANSWER & CALL FORWARD > select the account we want to configure in Jitsi. In this case, we only have one account added to JITSI, so it will not show us more options.
When you have selected the account you want to configure you will get a new screen. Here you will be prompted to configure the auto answer and call forwarding options. Among the options of Auto answer or auto answer we must check the option of ALL CALLS. And finally, do not forget to OK to save the changes you have made.
If you want to activate the CALL FORWARDING feature with Jitsi, as you can see in the image above, below AUTO ANSWER CALLS on the Jitsi screen you will find the option.
To activate automatic call forwarding with Jitsi you just have to check the option and enter the phone number or URL to which you want all unanswered calls to be forwarded. And remember to hit OK when you are done, otherwise the changes will not be saved.
What are the functions of Jitsi Softphone?
Jitsi softphone is very easy and intuitive to use. It works just like a normal cell phone. If you have configured it following the steps described above, then you can start using it. Here are the steps and pictures to use the functions of this software.
If you have successfully connected to your extension, you will get this image. To make sure, under your extension number you should see a green circle indicating that you are connected.
To make a call, just enter the phone number and press CALL CONTACT. When you start entering the number you will see the saved contacts that have those numbers. If the contact is not saved and you want to save it, just enter the whole number and click ADD CONTACT.
We can also view the CALL HISTORY by pressing the clock-shaped button at the top right of the screen. There it will show you the incoming and outgoing calls answered and unanswered. It will also show you the date of the call, the time the call was made (hour:minute:second) and the duration (hour:minute:second).
While you are making a call on the screen you will get this image where you can:
- Numeric keypad to call a phone number that is not a saved contact
- Add another contact to the call for a conference call.
- Pause the call that is active.
- Record the call.
- Transfer the call.
- Share desktop with the contact.
- View full screen.
- Video call.
- Hang up the call.
When making a call through Jitsi Softphone keep in mind that you may have the microphone off and therefore the other person or persons will not be able to hear you. For that reason, we recommend that you pay special attention to this and make sure you have the microphone activated. The situations are:
- Microphone symbol crossed out: the microphone is deactivated and to activate it you must click on it.
- Microphone symbol not crossed out: the microphone is activated and you can deactivate it by clicking on it.
And if you want to adjust the volume of the microphone in your conversation with the free Jitsi software just hold down the microphone symbol and you will get a vertical bar with which you can adjust the sound.
How to Transfer Calls with Jitsi Softphone?
With Jitsi softphone, during a call, you can perform call transfer in several ways: blind call transfer and attended call transfer. What does each one consist of?
Jitsi’s BLIND CALL TRANSFER consists of transferring a call to another extension without having previously spoken to the colleague to see if he/she is available. Therefore you will perform the call transfer with Jitsi without initiating a call with the final destination.
Jitsi’s CALL ATTENDED TRANSFER is when you have an initiated (attended) call which you put on hold to call a colleague’s extension to see if he is available. If he/she is available, you will go back to the first call and proceed to put the first call through to the colleague. If he is not, you will return to the first call and inform him that you cannot transfer the call because you are busy.
Let’s see then how each call transfer is performed with Jitsi’s free softphone.
How to do Blind Transfers with Jitsi?
When you are on an active call, you can transfer the call by pressing the “phone with the arrow pointing out” symbol that will appear at the bottom of the Jitsi call screen. Pressing the button will bring up a new screen.
The new Jitsi screen will be called Transfer call. In it you will need to enter the phone number to which you want to forward the call. In the case of forwarding to a contact, when you start entering the number you will see the contact for you to select. When you have it, you must press the FORWARD button.
How to make a Transfer attended with Jitsi?
To make an attended transfer with Jitsi you must have a conversation started. Once you have one press the “pause” button that appears at the bottom of the Jitsi call screen. This way you will be putting the call on hold.
When you have the call on hold you will see on the call screen that it says “On hold locally“. Now go to your main Jitsi screen and press the “numeric keypad” button, enter the phone number you want to put the call through to and press CALL.
When the second caller answers, we ask him if he accepts the call or not. In the case of accepting the call we go to the screen of the first call made with Jitsi and make a blind call transfer by selecting the phone number of the second call. Once you have selected it you can HANG the calls, but first hang up the second call and then the first one.
How to make Multiconferences with Jitsi?
To make a conference call with Jitsi, the first thing to do is to start a conversation. To do this, you will need to call one of the members of the conference call you are going to make with Jitsi. When you have connected to the conversation, at the bottom of the call screen you must click on the “one person with a plus symbol” button. Now you will get a new screen.
The new screen will be called “Invite a contact to a call”. Here you must enter the phone number of the new participant and click the ADD button that will appear at the bottom of the left column. Once you have added the contact, the contact will move to the right column and then you should click the INVITE button.
If you have done it correctly, the Jitsi conference call will show you a screen like the one shown above. Here you can see the participants’ phone numbers and whether they are connected or not. When you have finished the conference call, just click on the COLLARGE button and the Jitsi 3 way call will be finished.
As you may have noticed, downloading, installing and configuring the Jitsti softphone is very simple. With the rest of the operating systems it is just as simple, although you may find some variations in the names and steps to follow.
At Gesditel we work to make your work in the company easier and to achieve better results. We hope this information has been very useful and that you have been able to learn how to configure your softphone without difficulty.