Mobile PBX: Discover how IP telephony ☎ can help you offer a higher quality service in your company ✅ We’ll tell you how!
Companies that have an advanced IP telephony system, i.e., a virtual PBX, can have as many extensions or telephone stations as they need. In this way, they will be able to correctly develop the activity of the company and, in addition, offer a quality service to customers and / or users.
Although we have already talked previously in another article about the advantages that the use of a virtual PBX cloud provides to a company, we have not mentioned that companies can have their PBX in their cell phone with their SIM.
As we already know, every company, regardless of its size, must control its business and get the most out of the tools at its disposal. In this case, we are talking about a SIM PBX that every company has.
But … is there such a thing as a SIM PBX? Of course there is, a SIM PBX is the result of integrating your cell phone and your company’s landline phone through your virtual PBX.
In this way, the advantages offered by a virtual PBX will be increased by having the PBX in the SIM of your cell phone. This gives you greater control of your company whenever and wherever you want.
Now more than ever, with the situation we have lived and are living with the coronavirus (COVID-19), it is a great advantage over the competition for companies that enjoy this tool on your phone.
Its main purpose is to offer the same advantages as a virtual PBX, but with greater control, in order to achieve the ultimate goal of increasing sales. And, all this, regardless of the crisis situation that the country is going through and that prevents you from going to the office.
If you already have your own virtual PBX, but you can not manage it from the SIM of your cell phone, then we will explain how to get it and the advantages it will provide to your company.
How to integrate the landline of my PBX in my cell phone?
Although it may seem a complex and costly process to have the extension of your company landline phone on your cell phone to enjoy 100% of your virtual PBX anywhere and anytime, it is quite the opposite.
This is because we have developed a system for the virtual PBX that allows you to seamlessly link your mobile SIM with your landline extension. This is because we have developed a system for the virtual PBX that allows you to seamlessly link your mobile SIM with your landline extension.
This way, your mobile will work as another extension of your PBX, allowing you to receive and make calls free of charge to the rest of the company’s extensions, but with your mobile PBX.
To achieve the integration process of your mobile PBX in the SIM of your phone to enjoy a mobile PBX you ONLY have to insert in your cell phone (Smartphone or iPhone) the SIM card that we will send you.
This SIM card will be already prepared with the tariff you had contracted in your PBX to make and/or receive calls, with the data and extensions of the PBX.
Also, with this mobile line you will not need to be connected to the Internet to answer calls, which you will be able to answer from anywhere.
Other of its features that do not require Internet are:
- Transfer and forward calls.
- Total mobility.
- Calls to the PBX.
- Dialing of short numbers from extensions.
- …
On the other hand, in Gesditel we think of everything, and we know that in that mobile number you also receive personal calls, therefore, our system will allow you to set schedules.
In this way, calls received outside working hours, will be sent to a voicemail that you will also receive via email.
What are the features of the mobile PBX?
A mobile PBX offers the same features and functions as a virtual PBX. Therefore, the company will be able to obtain valuable information to improve the service they provide to their customers, but with the difference that the management is done from their cell phone.
Remember that some of the functions they offer are:
- No prior configuration is required.
- Connect with a large number of users.
- Integrate a voice mailbox into the email.
- High quality sound.
- Organize the conversations.
- Make audio conferences.
- Integrate with CRM, ERP, …
- Define the groups and strategies of stamping.
- Giving directions to agents.
- Serving customers.
- Customizing the call queues.
- Customize on-hold music.
- Perform unified communications by chat, face-to-face, …
- Option not to interrupt the conversation.
- Divert calls to other extensions.
- Make videoconferences.
- Administer the service through a web interface.
- Monitor calls in real time.
- Make calls to any place in the world.
- No limit of terminals.
- Numbers can be national or international.
- Automatic configuration of an inbound menu (IVR) to receive calls.
- Special configuration for calls received during non-business hours.
- Automatic operator working 7×24 hours.
- Set up a Welcome message.
- Private short numbering.
- Generate call reports.
- Record calls.
- Generate call statistics.
- Headset usage.
- Create company telephone directory.
- Virtual fax.
- WhatsApp.
- Other solutions: call center and contact center for CRM, virtual switchboard for hospitals and hotels.
- …
What are the advantages of a mobile PBX?
If the advantages offered by a virtual PBX are many and of great value to the company, these will be increased by having a mobile PBX. And, the most outstanding ones are:
- It allows teleworking.
- It provides statistical reports in the cloud.
- No installation or maintenance required.
- Free location and total mobility.
- Increases productivity.
- Improves customer service.
- Allows to keep the company’s fixed number.
- Unlimited access to the cloud agenda at any time.
- Integration with CRM, ERP, …
- Real-time technical support is available.
- ….
If you want to know more about the advantages that a mobile PBX can provide to your company, you can contact us without obligation, and we will inform you of everything you need.
Remember that the advantages of your virtual PBX were increased by integrating your company’s PBX with the CRM and by carrying out the statistical process control (SPC), but now with the mobile PBX these advantages are enhanced even more.
Thereby, you will achieve the desired results whether you are teleworking or working from the office, also allowing you to make more productive decisions and be more efficient.
If you are interested in having a mobile PBX with all the functions of a virtual PBX and enjoy its many advantages to perform the telework recommended by WHO, we have what you are looking for.
Also, if, on the contrary, you already have a virtual PBX and you want to adapt it to have a SIM PBX do not hesitate to contact us, we will attend you without obligation.
We hope this article has been very useful for you and that the activity of your company does not decline.