Types of PBX, which one is better?



⏱️Tiempo de lectura: 8 minutos, 59 segundos

In today’s article, we will explain the types of PBX that we can find in the market ✅, the difference between them and the pros and cons of each one. Are you looking for a PBX that streamlines your company’s communications? ☎️ Read everything you need to know below.

 

centralitas telefonicas digitales

 

How many types of PBXs are there?

There are 4 types of telephone switchboards on the market:

  1. Analog PBX or PBX
  2. Digital PBX
  3. Virtual PBX or IP PBX
  4. Hybrid PBX

 

PBX

 

1. Analog PBX

The analog PBX is the first type of PBX to be explained in this article. Read below what it is, what it is for, as well as its pros and cons.

 

What is an analog PBX?

The analog PBX is the traditional and most common model of telephone exchange that exists. It is based on a cable of 2 thin copper wires through which an electrical signal is transmitted which is converted into noise waves. These waves are the ones that transmit the voice once we talk on the phone.

In this PBX model, the telephone lines belong to the Switched Telephone Network (PSTN or PSTN) and are mainly intended for voice transmission, although they can also transmit data (fax, ADSL…).

 

What is the purpose of an analog telephone switchboard?

An analog telephone switchboard allows to maintain telephone communication by voice, internal and external call transfer, as well as data communication via ADSL and fax.

 

How does an analog telephone switchboard work?

The analog PBX is connected to the telephone network via a 2-wire copper cable through which an electrical signal is transmitted and converted into voice waves for communication.

The telephone line of an analog PBX must belong to the Switched Telephone Network (PSTN or PSTN). They transmit voice, although they can also transmit data through ADSL or fax.

 

What are the pros and cons of an analog PBX?

In this section of the article on types of PBX, we will explain in detail the advantages and disadvantages of an analog PBX.

What are the advantages of an analog PBX?

  • Easy installation
  • Easy call management.
  • It works independently from other services (the internet network can be down, but the telephone line will continue to work).
  • It is very difficult to crash or collapse.

 

What are the disadvantages of an analog PBX?

  • The device must be plugged in and plugged in at the office.
  • It cannot be moved from the work site.
  • Physical cable connection between terminals and switchboard.
  • Requires analog telephone lines to operate or primary voice lines.
  • Requires one line per simultaneous call.

 

When is it a good option to hire an analog PBX?

The business use of this type of PBX is very limited at present, but hiring an analog PBX is a good option for:

  • Small businesses that only need a couple of lines
  • Companies located in geographic points where the Internet network does not reach or does not work properly.

 

2. Digital PBXs

In this section on digital PBXs we will explain everything you need to know about this communication system. Read carefully to find out if digital PBXs are the best option for your company!

 

What are the digital PBXs?

Digital PBXs are more advanced than analog PBXs. They use for their communication the Integrated Services Digital Network (ISDN) and the binary code (0 and 1). They are connected through the traditional wiring system for data transfer.

Digital telephone exchanges allow voice and data communication simultaneously through a single line.

 

What is the purpose of digital telephone switchboards?

The digital telephone switchboards are used for the simultaneous transmission of voice and data through a single telephone line.

 

How do digital telephone switchboards work?

The digital telephone switchboards are connected to the traditional telephone wiring. They use for their communication the Integrated Services Digital Network (ISDN) and transmit the communication through the encoding of information in 0 and 1 (binary code).

 

What are the pros and cons of digital PBXs?

In this section we will see the advantages and disadvantages of hiring digital PBXs. Identify through the pros and cons if this type of PBX is the best option for your company.

 

What are the advantages of digital PBXs?

  • They can work with voice trunks or sip trunks instead of requiring mandatory analog or primary voice lines.
  • They have additional services such as:
    • Caller ID.
    • Call forwarding.
    • Calls on hold.
    • Conference calls
    • Etc.
  • They have better call quality.
  • They can transmit voice and data communications with a single line.
  • They can have up to 30 simultaneous communications managed by only 15 lines.
  • They do not collapse.

 

What are the disadvantages of digital PBXs?

  • Must be connected to the physical line.
  • Digital PBXs cannot be transported.
  • They cannot be transported, they have to be kept at the workstation or company.
  • They are currently becoming obsolete.

 

When is it a good option to hire digital PBXs?

The choice of digital PBXs is a good option in the case of:

  • Small companies that need to perform voice and data communications at the same time (telephone and fax) and only want to hire one or a few lines.
  • Companies that cannot have access to another type of communication (e.g. internet).

 

3. Virtual PBX

In this section you will find all the essential information about a virtual PBX: what is it, what is it for, is a virtual PBX the best solution for call management?

We solve all the doubts below.

 

What is a virtual PBX?

A virtual PBX is an advanced IP telephony system, also known as virtual IP PBX or VoIP, which uses the Internet to transmit voice data.

 

What is the purpose of a virtual PBX?

A virtual PBX allows companies to perform a comprehensive and professional management of their communications using the Internet network.

Among many other advantages, it optimizes the resources of the company, allowing several workers to be maintaining communications at the same time without the network collapse.

 

How does a virtual PBX work?

A virtual PBX requires software that will handle the management of incoming and outgoing calls, in addition to a stable internet network.

 

What are the pros and cons of a virtual phone system?

Read below about the infinite advantages and few disadvantages you will find when hiring a virtual phone system service.

 

What are the advantages of a virtual phone system?

  • It does not depend on physical lines, it only needs an internet connection
  • There are no limitations on the number of simultaneous conversions, so it does not collapse.
  • The phone numbers are hosted in the telecom operator’s cloud.
  • It has a single incoming number that can be forwarded to any point in the country.
  • It allows you to manage prefixes from different countries without having presence in them.
  • Avoid missed calls because you are having another communication.
  • Increases employee productivity.
  • Improves call quality. HD call quality can be achieved depending on the operator and equipment available.
  • Improves customer service.
  • Improves the company’s image.
  • Easy adaptation to the growth of the company.

 

What are the disadvantages of a virtual PBX?

  • You must have a good internet connection.
  • The number of simultaneous communications that can be made is linked to the bandwidth.
  • The installation is a bit more complex and must be performed by a specialized company.

 

When is it a good option to hire a virtual PBX?

The virtual PBX is the most used system nowadays. Hiring a virtual PBX will be an ideal option for:

  • Companies that need to manage a large volume of calls
  • Companies based in a single country that sell worldwide (it is possible to have an infinite number of numbers in each country and manage them from just one).

 

4. Hybrid PBXs

In this section we will explain what hybrid PBXs are, how they work, as well as their advantages and disadvantages. Read all the information below.

 

What are the hybrid PBXs?

Hybrid PBXs are those that have both analog and IP technology. They can be connected to public telephone networks via ISDN, a mobile interface or via voice over IP.

 

What are hybrid PBXs for?

Hybrid PBXs allow you to establish advanced communications over the Internet using traditional analog equipment.

 

How do hybrid PBXs work?

Hybrid PBXs work with analog, primary and SIP trunk lines. The telephones are usually connected to the PBX, although there are models that allow the use of “remote” telephone terminals.

 

What are the pros and cons of hybrid PBXs?

In this section, we will address what are the advantages and disadvantages highlighted when hiring a hybrid PBX for a company.

What are the advantages of hybrid PBXs?

  • For its operation they only need a single telephone exchange that manages different networks.
  • It guarantees the 24/7 connection of the company as it manages different communication networks.

What are the disadvantages of hybrid PBXs?

  • Annexing the different systems and technologies will require a high investment for the company.
  • They require both the same system and different technologies.
  • They require both a physical PBX and management software.
  • They require maintenance.

It will be necessary to create a specific project tailored to each company.

 

When is it a good option to hire hybrid PBXs?

Hiring hybrid PBXs will be the best option for:

  • Companies for which it is vital to be always connected and not be affected by collapses, network failures or any other incident that may arise.
  • Large corporations that need to be connected at all times to ensure contact with their headquarters around the world at any time.

 

What is the difference between a virtual PBX and a virtual IP PBX?

There is no difference between a virtual PBX and a virtual IP PBX. They are two different ways of calling the same telephone communication system over the internet network.

 

What is the difference between a virtual PBX and digital PBXs?

  • The virtual PBX transmits the communication entirely through the internet network. It does not need wiring to operate properly, which makes it easy for the terminals to be located in the company or outside it.
  • The virtual PBXs must be physically connected to the company’s electrical wiring and telephone network. This means that the terminals cannot be moved from the workstation.

 

What is the difference between an analog PBX and digital PBXs?

  • Type of technology they use:.
    • The analog telephone switchboard uses the analog electronic line. Their communications are converted into electrical impulses and voice or data waves that are transmitted.
    • Digital PBXs encode call transmissions in the form of data taking the values 0 and 1.
  • Functioning:
    • The analog PBX manages calls by means of switches and electrical wiring that transmit voice waves to the desired line.
    • Digital PBXs manage calls through coding in 0 and 1 values and a server where the calls are forwarded.
  • Connections:
    • The analog PBX is connected via RJ9 wire wiring and uses the RTB lines to connect externally.
    • Digital PBXs, on the other hand, support different connection types and functionalities. The connection is created with RJ11 or RJ45 wiring and allows multiple incoming lines (RTB, ISDN, Modem, Fax…).
  • Lines and terminals:
    • The analog PBX requires a physical line for each new incoming external call. If the lines are limited and many calls are received at the same time, the PBX can easily collapse.
    • Digital PBXs must have digital terminals, which, thanks to their technology, help to avoid call collapse.

 

Which is the best PBX for a company?

We definitely recommend the virtual PBX of GESDITEL, which in addition to providing comprehensive communication in the company and with customers, has the best optimization features for the company with the integration of services:

  • WhatsApp Business: instant communications with customers without device limits.
  • Email: management of all company email accounts from a single web interface.
  • Artificial Intelligence: analysis of business needs and reinforcement with specific modules.
  • Virtual Assistant 7×24: management and assignment of previous appointments. Notifications for events, tasks, start of processes, etc.
  • Omnichannel CRM: management of customer and team relationships from the online platform.
  • Call recording: automatic recording of calls or on user request in the call log of the virtual PBX.
  • Call prioritization: prioritizes urgent calls, offers shorter response times for prominent customers, etc.
  • Statistical Module: statistical system on sales channels, work team performance, etc.

 

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So far everything you need to know about the types of PBX that you can find in the market, its pros. its cons and which one could adapt more to the needs of your company.

If you are interested in knowing more information about the GESDITEL PBX, you can visit the following link: CENTRALITA TELEFONICA VIRTUAL GESDITEL or contact us directly by phone:

📱 +34698940525

☎️ +34911940525

 

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