Summary of contents
How to do SAC CAU Phone Agents Login?
First, you must access the https://centralita.gesditel.es/panel/ website. Once here, the system will ask you to login by entering your username and password (these will be sent to you by your administrator).
How to link a Call Center with a Phone?
To perform the linking of a call center system with a telephone device (optional), please read the following: This second option will only be available for “multi-station” configurations. This configuration allows telephone operators to use any workstation in the company. If you do not have this configuration, skip to step 3. After logging in, a window will appear asking for the ID (identifier) of the phone booth you are sitting in. Enter the ID printed on the sticker on your telephone handset and press accept.
How to Join Call Queue?
You are already registered and linked to your job. Now you must enter the call queue. Once you perform this step the system will send you calls equally, according to the parameters that your administrator has chosen (agent with less calls, with less time in conversation…). You are now logged in and linked to your workstation.
How to Manage Breaks in a Call Center?
While you are in the call queue, the system will send you calls when it knows you are ready to answer them. We mean by “ready to answer them” the time when you are available, you are not in conversation, and a programmable time has passed since you ended the last call. According to the system configuration, in order to minimize waiting times for customers, if you do not answer a call when the system sends it to you, you will be automatically removed from the queue. This way, only calls are sent to the available telephone agents that are in front of their position, to reduce waiting times of our customers and increase the ratios of our SAC or CAU. It is very important to indicate in the system the pauses you make so that, during those pauses, it does not send you calls that you cannot attend. This way, the system will not kick you out of the call queue. In case you are kicked out of the call queue by the system, you can reconnect at any time by following the steps in point 3 or point 4B.How to Start Pause?
To pause, you must click on the orange button labeled “Pause”, and select the reason for the pause:
How to End Pause?
To end a pause, you must click on the green “Enter Queue” button.”
How to Get Out of Queue?
At the end of your work day, you must exit the queue. To do so, just click on the red “Exit Queue” button.
How to Perform Job Separation?
After leaving the queue you should disengage from your workstation, especially if another colleague will be using your workstation on another shift, or you sit in a different workstation each day. For SAC CAU phone agents to be able to unlink from their post, you must press the red “Unlink device” button.

1. Dial *271 on the terminal.
2. Enter your agent PIN (each agent has its own).
3. Dial *2751 and call to queue.
4. Dial *2750 and call to exit queue.
But, if you need more help on SAC and CAU services for your phone agents, you should contact your system administrator. You might be interested to see: Yealink T21 P E2 operating manual Thanks to these manuals you will be able to transfer calls, make multi-conferences, put calls on hold and much more…*****
This is the end of this Call Center Manual for SAC CAU telephone agents. If you want to keep learning more about call center management, be sure to follow our blog!(Votos: 1 )
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