Yealink IP Phone Manual



⏱️Tiempo de lectura: 27 minutos, 29 segundos

Summary of contents

Discover in this Yealink IP Phone Manual ☎ the user options to operate the terminal with total freedom. 🤓 Learn everything you need to know here!

This Yealink Manual provides everything you need to quickly use your new phone. We will explain features such as call waiting, call transfer types and how to perform them, call waiting management, call forwarding, busy indicator, line sharing, how to make conference calls and much more.

The yealink manual that will be described below is generic, but with GESDITEL you have the option to learn how to configure and use your terminal through our specific yealink phone manuals. We have a manual for each terminal, find yours!

 

What are the functions we will explain in this Yealink IP Phone Manual?

Discover all the features of your Yealink phone and get the most out of it: how to change the phone volume, the ringtone or how to operate the keys. Basic phone functions that will allow you to make calls in a much more comfortable way.

 

1. What are the functions of the Yealink phone keys?

First of all, we will get to know the phone keys and other important elements that will help us to know how to use the Yealink telephone terminal.

 

manual yealink

 

1) LCD screen: shows information about calls, messages, time, date and other necessary data.
• Call information – Caller ID, call duration.
• Icons (eg DND).
• The text missed call or second information of the incoming call.
• The system text (for example,new voicemail).
• Time and date.

2) Power Indicator LED: indicates the power status of the phone. It also lights up green when we have an incoming call or red when we have a missed call.

3) Line keys: we can use these keys to activate up to two accounts and assign various functions.

4) Message key: indicates and has access to voice messages.

5) Headset key: toggles headset mode.

6) TRAN key: transfers a call to another party.

7) Redial Key: redials a previously dialed number.

8) Speakerphone key: toggles hands-free speakerphone mode.

9) Volume key: adjusts the volume of the earpiece, speaker, and ringer.

10) Keyboard: provides numbers, letters, and special characters for context-sensitive applications.

11) Scroll, accept and cancel keys:

teclas-desplazamiento-yealink Scroll keys for the information displayed on the screen.

tecla-confirmacion-yealinkAction confirmation key or response to incoming call.

tecla-cancelacion-yealink Action cancel key, incoming call rejection and active call mute.

12) Screen keys:

Menu key: enter the main menu of the phone or return to the previous interface.

HOLD key: Puts a call on hold or resumes a call on hold.

SET key: Conduct a conference call with other parties.

Key directory: enter the directory interface or change the entry mode.

Visually, it would be summarized as follows:

 

teclas-funciones-yealink

 

 

2. How to adjust the volume of Yealink Phone?

Adjusting the phone volume is very easy. To make a volume control of your phone adjusted to our needs, we only have to handle the terminal key that we indicate below:

  • Press volumen-telefono during a call to adjust the receiving volume of the handset/handsfree/headset.
  • Press volumen-telefono when the phone is idle to adjust the ringer volume.

 

3. How to adjust the ringtone of Yealink phone?

1. Press the Menu soft key when the phone is idle, then select Settings->Basic settings->Sounds->Tones.
2. Press botones1to select Common or the desired account, and then press the Enter soft key.
3. Press or to select the desired ringtone.
4. Press the Save soft key to apply the change.

 

How to make a call with Yealink?

Among the most basic functions for handling the phone is to make a call. We have several options for this: make a call with the telephone handset, make a call with the loudspeaker or make a call using the headset.

We will indicate below the steps to follow to make a call in each of the indicated modes:

1. How to make a call with the headset with the Yealink phone?

Making a call with the headset is the least complex option of all, we simply have to do the following:

1. We pick up the handset from the telephone terminal.
2. We dial the number to which we want to make the call and then press the function key Send on the telephone terminal itself.

For example, it would look like this:

Pick up

26

Submit

llamar-telefono-yealink

 

2. How to make a call with speaker with Yealink phone?

We have the option of making a call with the terminal speaker when, for example, we want more people to participate in the conversation or other colleagues to be able to hear a third person involved in the conversation. conversation.

To make a call using the phone’s speaker, follow these steps:

1. With the handset on the hook, press hacer-una-llamada.
2. Next, we dial the number and finally, we press the function key Send.

For example, it would look like this:

hacer-una-llamada

26

Submit

llamada-cascos-yealink

 

3. How to make a call with the headset with Yealink phone?

If we are teleworking, making a call with a headset will be one of the options that we will value the most, since it will allow us to make calls while leaving our hands free to write down or write on the computer. Making a call with the headphones will allow us to do more than one thing at a time.

Making a call with a headset is very easy. Follow the steps below:

1. With the helmets connected, press the key hacer-llamada-cascos in our terminal to activate headset mode.
2. We dial the number to which we want to make the call and then press the function key Send.

For example, it would look like this:

hacer-llamada-cascos

26

Submit

llamada-cascos-yealink

 

 

How to answer a call with the Yealink phone?

Answering a call is, along with the option explained above, one of the most basic and intuitive to perform with the telephone terminal. To do this, we have several options such as: answering a call with the telephone receiver, answering a call with the loudspeaker or answering it using the headphones.

We will indicate below the steps to follow to answer a call in each of the indicated modalities:

 

1. How to answer a call with the headset with the Yealink phone?

Answering a call with the headset is the least complex option of all, we simply have to pick up the handset of the telephone terminal and thus the call will be answered.

For example, it would look like this:

The call rings

Pick up handset

contestar-llamadas-auricular-yealink

 

 

2. How to answer a call with the speaker with Yealink phone?

We have the option of answering a call with the terminal speaker when, for example, we want more people to participate in the conversation or other colleagues to be able to hear a third person involved in the conversation. conversation.

To answer a call using the phone’s speaker, we simply have to press the key hacer-una-llamada  of our terminal while the phone is ringing and without picking up the handset.

For example, it would look like this:

The call rings

hacer-una-llamada

contestar-llamada-altavoz-yealink

 

3. How to answer a call with the headset with the Yealink phone?

In the event that, for example, we are teleworking, having the option of answering a call with the headphones is a very comfortable functionality, since it will allow us to have our hands free to write down or write on the computer.

Answering a call with a headset is very simple, when the phone is ringing, we just have to press the key hacer-llamada-cascos in our terminal to answer the call.

For example, it would look like this:

The call rings

hacer-llamada-cascos

contestar-llamada-auricular

 

 

How to hang up a call with Yealink?

Hang up calls in any of the options in which we have answered it, it does not have any difficulty. Pay attention to know how to hang up the call with the headset, headset and speaker.

1. How to hang up a call with the headset with the Yealink phone?

Hanging up calls with the handset is the easiest option, we just have to hang up the handset or press the function key End call in our terminal.

Example 1:

We are on a call

Hang up the handset

colgar-auricular-yealink

Example 2:

We are on a call

Press the End call key

terminar-llamada-auricular-yealink

 

2. How to hang up a call on speaker with Yealink phone?

We have the option to hang up calls that we start with the terminal speaker as follows:

1. Pressing the speaker key again hacer-una-llamada with which the call was answered.

Example:

We are on an answered call with speakerphone

Hang up by pressing hacer-una-llamada again

colgar-llamada-altavoz-yealink

 

2. Or simply, by pressing the End call function key on our phone.

Example:

We are on an answered call on speakerphone

Press End call key to hang up

terminar-llamada-altavoz-yealink

 

3. How to hang up a call with the headphones with the Yealink phone?

When we are teleworking, having the option to answer and hang up calls with the headset is a very comfortable feature, since it will allow us to have our hands free to write down or write on the computer.

To hang up calls that we initiate with the headset, we just have to press the End calls function key on our phone.

Example:

We are on a headset initiated call

Hang up by pressing the End call

terminar-llamada-cascos-yealink

 

 

How to transfer calls with Yealink phone?

Transferring calls is one of the most important functions that IP phones can offer for companies that use this system. In addition, it is a really useful function when we talk about companies with telemarketers and virtual switchboard. In this case, the calls are usually answered by a telemarketer who receives them and must transfer calls to the appropriate recipient.

Next, we explain how to transfer calls with Yealink IP telephones in addition to the different options that this terminal offers us to transfer calls to the final recipient.

 

1. How to make blind or direct transfers with Yealink phone?

In a blind call transfer, pressing the corresponding transfer key, we send the call directly to the destination number or extension without having previous contact with the interlocutor of this call.

If the final recipient of the transferred call is already on the phone, this transfer will still take place, but in almost all probability, it will be lost.

In offices where colleagues are close to each other, it is usually done this way, since we can see if the colleague has a free line and transfer calls quickly.

How to do blind call transfer on Yealink:

1. During an active call, press tecla transferir yealinkor the Transfer softkey. The call is put on hold.

2. We dial the number to which you want to transfer the call.

3. Press tecla transferir yealinkor the Transfer softkey.

In this way, the call will be transferred directly.

Example 1:

We are on a call

Press the button tecla transferir yealink

26 (we dial the extension number or phone number where the call will be transferred)

transferir-llamada-ciega-yelink

Press the button again tecla transferir yealink

transferencia-ciega-llamadas

Example 2:

We are on a call

Press the function key Transfer

26 (we dial the extension number or phone number where the call will be transferred)

transferencia-ciega-yealink

Press the function key Transfer

transferir-llamadas-ciegas 

 

 

2. How to make supervised or attended transfers with the Yealink phone?

In the attended transfer, we do have the option of speaking with the colleague to whom we are going to transfer the call. This functionality is very useful to verify that the recipient can answer the call and also explain who is calling and the subject of the call.

This is how we will proceed to make transfers attended at Yealink:

1. During an active call, press tecla transferir yealinkor the Transfer softkey. The call is put on hold.
2. We dial the number to which we want to transfer the call and then press tecla-enviar-llamada-yealink.

3. Press tecla transferir yealink or the Transfer softkey when the second party answers.

Example 1:

A call rings and we pick up

Press tecla transferir yealink

26 (we dial the extension or phone number to which we want to transfer the call)

transferir-llamada-ciega-yelink

 

Press the keytecla-enviar-llamada-yealink

tecla-send-transferir-llamadas

 

We speak with the person to whom the call is directed to, for example, ask him if he wants to receive the transfer

Press the key tecla transferir yealink to finally transfer the call

transferencia-ciega-llamadas

 

Example 2:

A call rings and we pick up

Press tecla transferir yealink

26 (we dial the extension or phone number to which we want to transfer the call)

transferencia-ciega-yealink

 

Press the key tecla-enviar-llamada-yealink

tecla-send-transferir-llamadas

 

We speak with the person to whom the call is directed to, for example, ask him if he wants to receive the transfer

Press the key tecla transferir yealink to finally transfer the call

transferir-llamadas-ciegas

 

 

3. How to make semi-attended conferences with Yealink phone?

In the case of the semi-attended call, the call is only transferred if the recipient is available. With this option. We wouldn’t pre-speak to the recipient before transferring the call, but we can make sure their phone is available.

The transfer procedure is practically the same as with blind transfers. The only difference is that if the destination line is busy, the call will be returned to us.

1. During an active call, press tecla transferir yealinkor the Transfer softkey. The call is put on hold.
2. Dial the number to which you want to transfer the call and then press tecla-enviar-llamada-yealink.

3. Press tecla transferir yealinkor the Transfer softkey when the second party answers.

Example 1:

A call rings and we pick up

Press tecla transferir yealink

26 (we dial the extension or phone number to which we want to transfer the call)

transferir-llamada-ciega-yelink

 

Press the keytecla-enviar-llamada-yealink

tecla-send-transferir-llamadas

 

Once the person picks up, press the key tecla transferir yealink to finally transfer the call

transferencia-ciega-llamadas

 

Example 2:

A call rings and we pick up

Press tecla transferir yealink

26 (we dial the extension or phone number to which we want to transfer the call)

transferencia-ciega-yealink

 

Press the keytecla-enviar-llamada-yealink

tecla-send-transferir-llamadas

 

Once the person picks up, press the key tecla transferir yealink to finally transfer the call

transferir-llamadas-ciegas

 

 

How to forward calls with Yealink phone?

The call forwarding offered by our terminal will allow us to ensure that our calls are always answered even if we cannot answer them ourselves. With the forwarding of calls we will not lose potential clients nor will our clients in our portfolio be left unattended.

There are different types of call forwarding selection: forward always, forward if we are busy to the phone and forward if we do not answer the phone. We will explain below how to access and configure these call forwarding options.

 

How to access Yealink call forwarding?

We can access the call forwarding screen by following the steps indicated below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

 

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

 

desvio-de-llamadas-yealink

 

 

4. Select the desired type of forwarding using the movement keys botones1and the key tecla-confirmacion-yealinkto confirm:

  • Forward Always: Incoming calls are always forwarded.
  • Forward if busy: Incoming calls are forwarded when the phone is busy.
  • Forward on no answer: Incoming calls are forwarded if there is no answer after a period of time.

 

como-desviar-llamadas

 

 

1. How to forward calls unconditionally with Yealink?

To program our terminal for unconditional call forwarding, we must have the Always forward calls option activated on it. We achieve this in the following way:

1. We select Forward always, the first option in the list that appears on the forwarding screen, simply using the key tecla-confirmacion-yealinkconfirmation key or the Enter function:

 

desvio-llamadas-siempre

 

 

2. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

 

habilitar-desvio-llamadas-siempre

 

3. Finally, when confirming the previous screen, we will be required to enter a telephone number or extension to which to forward incoming calls on this line. We enter the specific number and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save .

 

desviar-llamadas-siempre

 

In this way our unconditional call forwarding will be activated so that calls are answered correctly.

2. How to activate conditional call forwarding with the Yealink phone?

We can have conditional call forwarding activated in two different ways: indicating “call forward if busy” or “call forward if no answer”. We will explain below how to activate the two options in our terminal:

 

2.1. How to forward calls if the phone is busy in Yealink?

We enable this form of activated conditional call forwarding as follows:

1. We select Forward if busy, the second option from the list that appears on the forwarding screen, using the key tecla-movimiento-yealink to move the selection and confirming with the key tecla-confirmacion-yealinkconfirmation or the function key Enter:

 

desvio-llamada-si-ocupado

 

2. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

 

habilitar-desvio-llamada-ocupado

 

3. Finally, when confirming the previous screen, we will be required to enter a telephone number or extension to which to forward incoming calls on this line. We enter the specific number and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save .

 

confirmar-desviar-llamada-ocupado

 

 

2.2. How to forward calls if the phone is not answered in Yealink?

When we are attending a physical business, for example, a hotel reception, it may happen that the phone rings and we cannot answer the call because at that moment we are attending to another client that we have at the reception physically. In this case, there is the option that a colleague can rescue the call so that it does not go unheeded. in this way we will not lose sales opportunities.

We enable this conditional call forwarding activated option as follows:

1. We select Forward if no answer, third option from the list that appears on the call forwarding screen, using the key tecla-movimiento-yealink to move the selection and confirming with the key tecla-confirmacion-yealinkconfirmation or the function key Enter:

 

desviar-llamada-no-contesta

 

 

2. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

 

habilitar-desvio-llamada-ocupado

 

3. Finally, when confirming the previous screen, we will be required to enter a telephone number or extension to which to forward incoming calls on this line. We enter the specific number and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save .

 

confirmar-desviar-llamada-ocupado

 

Once Conditional Call Forwarding is activated in either way, none of your incoming calls will go unattended.

 

3. How to forward calls from landline to mobile with Yealink?

Once we know how to forward calls according to the option that best suits our needs, we can see how to forward landline to mobile calls in the following example.

1. Example of always forwarding calls from landline to mobile:

Let’s suppose that we need to make a call forwarding always from our landline to mobile 661235789. We follow the steps below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

2. We then select Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

desvio-de-llamadas-yealink

 

4. We select Forward always, the first option in the list that appears on the forwarding screen, simply using the key tecla-confirmacion-yealinkconfirmation key or the Enter function:

 

desvio-llamadas-siempre

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamadas-siempre

 

6. Finally, when confirming the previous screen, it will require us to enter the phone number where to make the diversion, in this case we will dial the mobile 661235789 and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

 

desviar-llamadas-siempre

In this way our call forwarding from landline to mobilewill always be activated to the mentioned telephone number.

 

2. Example of call forwarding from landline to mobile if busy:

Let’s suppose that we need to forward calls from our landline to mobile 661235789, but only when our landline is find yourself busy. We follow the steps indicated below:

 

1. When the phone is idle, press the function key Menu

 

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

 

desvio-de-llamadas-yealink

 

4. We select the second option Forward if busy using the key tecla-movimiento-yealink to move the selection and confirm with the tecla-confirmacion-yealinkconfirmation or the function key Enter:

desvio-llamada-si-ocupado

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamada-ocupado

 

 

6. Finally, when confirming the previous screen, we will be given the option to dial the number 661235789 where we want to forward incoming calls on this line. We finally confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

confirmar-desviar-llamada-ocupado

 

 

3. Example of call forwarding from landline to mobile if there is no answer:

Let’s suppose that we need to forward calls from our landline to mobile 661235789, but only when our line is not served. We follow the steps indicated below:

 

1. When the phone is idle, press the function key Menu

 

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

desvio-de-llamadas-yealink

 

4. We select the third option that appears in the Divert if no answer list, using the key tecla-movimiento-yealink to move the selection and confirm with the key tecla-confirmacion-yealinkconfirmation or softkey Enter:

desviar-llamada-no-contesta

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamada-ocupado

 

6. Finally, when confirming the previous screen, it will require us to enter a phone number. We enter the number 661235789 and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

confirmar-desviar-llamada-ocupado

In this way the call forwarding from landline to mobile 661235789 will be activated when the call is not answered.

 

4. How to activate call forwarding between extensions in Yealink?

Since we know how to forward calls according to the option that best suits our needs and we also know how to forward calls from our landline to a mobile phone, enabling call forwarding between extensions will be very simple.

Through the examples below we will indicate step by step and from the beginning how to activate call forwarding between extensions according to our needs.

1. Example of call forwarding between extensions always:

We suppose that we need to do a call forwarding between extensions always from our extension 25 to that of a colleague , 26. We follow the steps indicated below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement key boton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

desvio-de-llamadas-yealink

 

4. We select Forward always, the first option in the list that appears on the forwarding screen, simply using the key tecla-confirmacion-yealinkconfirmation key or the Enter function:

desvio-llamadas-siempre 

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamadas-siempre

 

6. Finally, when confirming the previous screen, we will mark the extension 26 and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

desviar-llamadas-siempre

 

This way our call forwarding between extensions will always be activated.

2. Example of call forwarding from landline to mobile if busy:

We need to forward calls between extensions, from extension 25 to 26, but only when our line 25 is find yourself busy. We follow the steps indicated below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

desvio-de-llamadas-yealink

 

4. We select the second option Forward if busy using the key tecla-movimiento-yealink to move the selection and confirm with the tecla-confirmacion-yealinkconfirmation or the function key Enter:

desvio-llamada-si-ocupado

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamada-ocupado

 

6. Finally, when confirming the previous screen, we will be given the option to dial the number 661235789 where we want to forward incoming calls on this line. We finally confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

confirmar-desviar-llamada-ocupado

 

3. Example of call forwarding from landline to mobile if there is no answer:

Let’s suppose that we need to forward calls from our landline to mobile 661235789, but only when our line is not served. We follow the steps indicated below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We then select Functions with the help of the movement key boton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

 

3. We select the first option Call forwarding confirming with the key tecla-confirmacion-yealink.

desvio-de-llamadas-yealink

 

4. We select the third option that appears in the Divert if no answer list, using the key tecla-movimiento-yealink to move the selection and confirm with the key tecla-confirmacion-yealinkconfirmation or Enter function key:

desviar-llamada-no-contesta

 

5. Next, the screen will appear with the options to disable and enable. We select Enable with the help of the function keys tecla-funcion-izquierda and tecla-funcion-derecha and confirming with the tecla-confirmacion-yealink.

habilitar-desvio-llamada-ocupado

 

6. Finally, when confirming the previous screen, it will require us to enter a phone number. We enter the number 661235789 and confirm with the key tecla-confirmacion-yealinkor the function key that indicates Save.

confirmar-desviar-llamada-ocupado

In this way, the forwarding of calls between extensions when the call is not answered will be activated.

 

5. How to disable call forwarding in Yealink?

At this point, we will already know how to do all kinds of call forwarding. It’s time to know how to deactivate call forwarding, follow the next steps, doing it will be very easy for us!

1. The first step to know how to deactivate call forwarding is the following – When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We select the option Functions with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

desviar-llamadas-yealink

 

3. Swe select the first option Call forwarding confirming with the keytecla-confirmacion-yealink .

 

desvio-de-llamadas-yealink

 

4. We will know that our line always has a call forwarding, if busy or if there is no answer, since when entering your option, the first screen will indicate Enabled.

 

deshabilitar-desvio-llamada

 

5. At this point and with the help of the function key tecla-funcion-derecha select Disable to deactivate call forwarding and confirm on the key Save.

como-desactivar-desvio-llamada

Now that we know how to disable call forwarding, we will realize that it does not have any complexity and we will be able to use the call forwarding settings more frequently and with peace of mind.

 

How to make conference calls with Yealink?

We have the option to establish a 3-Way telephone conference, during the three-party conversation (3 telephones) they can communicate with each other.

To start a conference call, we must follow these steps:

1. We press the function key Confer during an active call. This puts the call on hold.

conferencia-telefonica

2. We dial the number of the next participant and then press the Send softkey.

conferencia-telefono

 

3. Press the function key Confer again when the second party answers. All parties will now be participating in the conference.

conferencia-telefonica-3-vias

 

4. Press the function key End call to disconnect all parties.

terminar-conferencia-telefonica

 

*Note: We can split the conference call into two individual calls by pressing the Split softkey.

dividir-conferencia-telefonica

 

 

How to manage speed dial in Yealink?

1. How to configure speed dial key in Yealink?

In this section we will show how to configure a speed dial key. Follow the steps below:

1. When the phone is idle, press the Menu. function key.

 

acceder-desvio-llamada-yealink

 

2. Then with the help of the function key tecla-movimiento-yealink we select the second option from the list Functions and Enter.

configurar-marcacion-rapida

3. Once again, pressing the key tecla-movimiento-yealink, we will arrive at the option that interests us, DDS keys, the we select by pressing the function key Enter.

configurar-marcacion-rapida-telefono

4. On the next screen, the available line keys will appear. On this occasion, we select, for example, Function key 1 by pressing Enter.

marcación-rápida

5. Clicking on the function keys botones1 we will find the speed dial option, once we have it, press tecla-confirmacion-yealink to confirm .

marcacion-rapida-yealink

6. On the next screen a value will be required, this is the section where we enter the landline, mobile or extension number for which we want to activate speed dialing and press the Save function key to apply the change.

In this case, we use as an example, insert the extension 25.

 

configurar-marcacion-rapida-yealink

 

 

2. How to use speed dial key in Yealink?

We simply press the speed dial key every time we want to dial the preset number.

In our example, we had preset that the 1 key would allow us to make a speed dial call to extension 25. In this case, we would then press 1 on the keypad and the function key Send.

 

usar-marcacion-rapida

 

 

How to manage voicemail in Yealink?

In this section we will show how to detect and listen to messages in the voice mail of our line.

 

1. How to detect pending voicemail messages on a Yealink phone?

Detecting pending messages in the voicemail of your Yealink terminal is very simple.

The message waiting indicator on the idle screen indicates that there are one or more voice messages in the message center.

The power indicator LED flashes red slowly and the MESSAGE key LED lights up as shown below:

 

buzon-de-voz-telefono

 

2. How to listen to pending voicemail messages on a Yealink phone?

With the Yealink terminal, listening to voicemail messages is very simple, since by simply pressing the green flashing button that indicates MESSAGE, an automatic call will be made to the 1234, extension where messages are recorded:

escuchar-mensaje-buzon-voz

We will then listen to the locution that will indicate the actions to be carried out:

escuchar-buzon-voz-yealink

Press 1: to listen to new messages.

Press 2: to listen to read messages.

Press 3: to listen to saved messages.

Press 4: for advanced options:

  • Record welcome message on our voicemail.
  • Choose welcome message for our voicemail.
  • Change our voicemail password (the default is 1234 / otherwise, the one previously defined by ourselves or the one indicated by our operator).

 

How to manage call logs on a Yealink phone?

In this section we will show how to check the call log through the call history that is stored in the system of our Yealink terminal.

 

1. How to check the call history on a Yealink phone?

Due to the fact that there is a key specially dedicated to consulting incoming, outgoing and missed calls in our Yealink terminal, consulting the history or call log of our phone will be extremely simple and fast.

1. Press the History function key Hist when the phone is idle:

registro-de-llamadas

 

2. Once inside, press the movement keys  to scroll through the call log list:

registro-de-llamadas-yealink

 

2. How to recognize the incoming call log on a Yealink phone?

To acknowledge the incoming call log from our list, once we have accessed the Call History screen and navigated between them, we will acknowledge incoming calls with the down arrow symbol ➘ as shown below:

registro-llamadas-entrantes

 

3. How to clear call history on Yealink phone?

To delete the call history from our Yealink terminal, we can do it by accessing the Call history screen as explained above (Point 1).

We can delete the call history of several numbers or do a massive deletion:

 

3.1. How to delete call history of specific numbers in Yealink?

To delete the call history of a specific number or the last records that have been recorded, we must select the number we want to delete, and press the Delete function key as as it’s shown in the following:

borrar-registro-llamada

 

3.2. How to bulk delete call history on Yealink?

To delete call history in bulk, we must follow the steps indicated:

  • Within the history screen, press the function key Option:

borrar-registro-llamadas-masivamente

  • Using the movement keys botones1look for the Delete option in the list and press to confirm the action.

registro-llamadas-eliminar

  • The next screen will require us to reconfirm the Delete all call logs? action. We will confirm again by pressing the OK key as follows:

guardar-borrado-registro-llamadas

  • At this point, the Call history screen will appear again indicating None as the registered numbers of incoming, outgoing or missed calls . Press Back to return to the main screen of our Yealink phone:

historial-de-llamadas-borrado

 

4. What functions can we perform from the Yealink call log?

From the Call history screen we can perform other actions from the Options function key.

 

4.1. How to call a number registered in the call history of a Yealink phone?

From the Call history screen, we select the number we want to call and press the Send function key:

rellamada-registro-llamadas-yealink

 

4.2. How to add registered number in call history to contacts in Yealink?

  • From the Call history screen, press the Option function key:

añadir-contacto-yealink

  • We must make sure that they are in the ABC or abc option, if not, you can change it by pressing the function key indicated:

añadir-contacto-telefono

  • Now we can enter the name of the person the line belongs to using the letters that appear on the number buttons. Don’t forget to Save to confirm:

registro-nuevo-contacto-telefono

 

4.3. How to add a registered number in the call history to contact blacklist in Yealink?

  • We access the history or call log screen as indicated in point 1. We select the telephone number that we want to enter in the call blacklist and press the key function Option:

añadir-lista-negra

  • Scroll through the list until you find the option Add to blacklist and press OK:

añadir-telefono-lista-negra

  • We simply press the Save option so that this line is saved in our blacklist and cannot be contacted again as our telephone:

añadir-numero-lista-negra

 

4.4. How to know details of phones registered in Yealink call history?

  • We access the history or call log screen as indicated in point 1. We select the telephone number that you want to enter in the call blacklist and press the function key Option:

añadir-lista-negra

  • Select the Details option and press the function key OK:

detalles-llamadas-yealink

  • In the screen that follows, we will obtain the details of the mentioned number such as:
    • Name of the person who called (if the number was registered, otherwise the phone number will appear).
    • Registered phone number.
    • Day and time of the call.
    • Call duration if the call was answered.

detalles-de-llamadas-telefono

 

How to manage the local contacts directory of a Yealink phone?

In this section of the Yealink Manual we will show how to add, edit and delete phone contacts from the local directory of our phone.

The phone’s local directory is the one that saves the phones stored directly in our terminal and is not shared, for example, with other members of the company. In other words, if the terminal stops working for any reason, we would surely lose our list of registered contacts recorded on it.

If you have a Yealink terminal, be sure to read this interesting section on telephone contacts. We will see below how to configure it step by step.

 

1. How to add a phone contact to the local directory in Yealink?

1. With the phone in standby, we access the agenda screen using the function key Agenda or Directory.

añadir-contacto-directorio-local.jpg

2. Select the Directory local section in the list and press the function key Enter to access it.

añadir-contactos-agenda-local-telefono

3. Once we are in it, select All contacts and press the Enter key again.

contacto-nuevo-telefono

4. Now we will be inside the list of registered contacts in the local agenda or directory. To add a new phone to this list, press the Add function key.

agregar-contacto-telefono.jpg

5. We add the name of the person or company that we want to add to our list with the help of the numeric keyboard. We must remember that the writing function key is in letters format, if it is not, press it until the option ABC or abc appears .

como-agregar-contactos-telefono

6. Using the function key to move down tecla-movimiento-yealink , we will find the option to add a phone number. Now the write function key should be changed to 123 format.

agregar-contacto-directorio

7. Once these data have been entered, press the function key Add so that the contact is saved in our terminal.

agregar-numero-telefono-yealink

 

2. How to edit local directory contacts in Yealink?

1. With the phone in standby, we access the agenda screen using the function key Agenda or Directory.

añadir-contacto-directorio-local.jpg

2. Select the Directory local section in the list and press the function key Enter to access it.

añadir-contactos-agenda-local-telefono

3. Once we are in it, select All contacts and press the Enter key again.

contacto-nuevo-telefono

4. Now we will be inside the list of registered contacts in the local agenda or directory. To edit a phone from the list, we select the phone to be edited and press the Option function key.

editar-contactos-telefono

5. On the next screen, Details appears as the first option; This is the one we select to edit the selected number, we press the function key Ok to enter:

editar-contacto-yealinlk

6. Now the option to change the registered name will appear. To do this, using the Delete function key, we delete the name or number that appears reflected and then write the one we want to appear using the phone’s numeric keypad (check previously that the keyboard is in ABC or abc format as we have explained on previous occasions):editar-contacto-telefono-yealink-removebg-preview

7. Once the name of the new contact has been written, we press the function key Save to confirm the registration.

guardar-contacto-editado

 

3. How to delete contacts from local directory on Yealink phone?

1. With the phone in standby, we access the agenda screen using the function key Agenda or Directory.

añadir-contacto-directorio-local.jpg

2. Select the Directory local section in the list and press the function key Enter to access it.

añadir-contactos-agenda-local-telefono

3. Once we are in it, select All contacts and press the Enter key again.

contacto-nuevo-telefono

4. Now we will be inside the list of registered contacts in the local agenda or directory. To edit a phone from the list, we select the phone to be edited and press the Option function key.

editar-contactos-telefono

5. On the next screen, Delete appears as a second option; This is the one that we select with the help of the lower movement button tecla-movimiento-yealink. Press the function key Ok to enter:

borrar-contacto-telefono

6. The last screen will require us to confirm the delete operation by asking Delete selected element?. We will answer Ok using the indicated function key to finish:

borrar-contacto-telefono-yealink

 

How to manage the remote phonebook on a Yealink phone?

The Yealink phone book is a remote phone book of the terminal that is managed from the call center administrator so that the phones entered in it or the changes established can appear in all the connected terminals of the company.

In any case, there are certain actions that can be carried out in the remote directory from our telephone terminal (just as we do with the local directory). These actions are:

  • See details
  • Add contacts
  • Add to blacklist

The steps to follow are exactly the same as for the local agenda, so it will simply be explained how to access the remote agenda of our Yealink terminal to make the changes:

1. With the phone in standby, first press the function key Agenda or Directory.

añadir-contacto-directorio-local.jpg

2. On the next screen, we select the option Remote Phonebook with the help of the function key Enter.

agenda-remota

3. We select the directory we want to access using the function key Enter (in this case, we only have one).

configurar-agenda-remota

4. Once inside the agenda, press the Option: button

agenda-remota-telefono

5. At this point, we can make the defined changes and queries:

  • See details
  • Add contacts
  • Add to blacklist

agenda-remota-yealink

So far the actions that can be consulted or edited in the phone book of your Yealink.

 

How to manage phone blacklist in Yealink?

We have already explained in point 2.4 how to enter numbers on the phone’s blacklist from our call history. In this section we will indicate how to add phones to the black list from our agenda. Follow the instructions below step by step:

1. With the phone in standby, we access the agenda screen using the function key Agenda or Directory.

añadir-contacto-directorio-local.jpg

2. Select the Directory local section in the list and press the function key Enter to access it.

añadir-contactos-agenda-local-telefono

3. Once we are in it, select All contacts and press the Enter key again.

contacto-nuevo-telefono

4. We select from our agenda the number that we want to add to the phone’s blacklist and with the help of the movement keys botones1. Once selected, press the function key Option.

lista-negra-agenda

5. We scroll through the list until we find the option Add to blacklist and press OK :

añadir-telefono-lista-negra

6. We simply press the Save option so that this line is saved in our black list and cannot be contacted as our telephone again:

añadir-numero-lista-negra

 

 

How to configure call waiting in Yealink?

In this section of the Yealink Manual, you will learn how to activate call waiting and remove call waiting in Yealink.

Using the call waiting function will be very useful, especially when we are managing a switchboard. We can put an active call on hold and continue making and receiving calls while the first call is on hold.

Be sure to consult this section to learn about all the call waiting options offered by your phone!

 

1. How to activate call waiting in Yealink?

1. Once the call is answered, during the active call, press the function key Hold.

activar-llamada-espera

2. At this time the call will be on hold and the caller will not be able to hear us (he will hear music on hold). The LCD screen will indicate that the call is on hold.

llamada-en-espera

* Note: the phone will emit a soft tone every 30 seconds to remind us that we still have a call waiting.

 

2. How to disable call waiting in Yealink?

From the main screen where we see the call that is on hold, we simply have to press the Resume function key to retrieve the call on hold.

reanudar-llamada-espera

 

How to make a hidden phone call with a Yealink phone?

The call with a hidden phone option does not exist with IP telephony since it is not allowed, it is not legal.

When you need to use the function of calling with a hidden telephone, there is the option of indicating it to your teleoperator – GESDITEL – if it is the case, so that they activate a normal line with which you can make this type of communication and call with a hidden telephone.

 

How to silence a Yealink phone?

We can silence the phone by activating the do not disturb mode of our terminal so as not to receive incoming calls. We achieve this by pressing the function key DND of our Yealink when the phone is idle.

silenciar-telefono

If the DND mode is activated as we can see on the screen, we have managed to silence the phone in such a way that incoming calls will be automatically rejected and people who want to contact us will hear a busy signal or a message, depending on how the system administrator set up the configuration server.

silenciar-telefono-yealink

To deactivate the mute phone option, we simply have to press the DND function key again.

desactivar-silenciar-telefono

Once we reach this point, we will have mute phone successfully.

 

How to change the IP of a Yealink phone?

In this section of the Yealink Manual we will show you how to change the IP of your terminal. To change Yealink phone ip, follow the steps below:

1. When the phone is idle, press the function key Menu

acceder-desvio-llamada-yealink

 

2. We select the option Settings with the help of the movement keyboton2 and confirm with the tecla-confirmacion-yealink.

cambiar-ip-telefono

3. With the help of the movement key boton2once again, we scroll on the next screen to the Settings advanced option and press the function key Enter.

como-cambiar-ip-telefono

4. On this screen, we must enter the terminal password. It is usually admin, if you try and it does not match, you will have to ask your line operator. We type the password with the help of the phone’s numeric keypad. Remember that if necessary, we can change the writing format of this keyboard from numbers 123 to letters ABC or abc with the help of the indicated function key:

cambio-ip-telefono

5. Once we enter the password, we use the function key Ok to confirm the action and access the following screens:

ip-telefono-cambiar

6. With the help of the movement key boton2 move to the Red option and once selected, press the function key Enter.

ip-telefono-cambio

7. On the next screen, we simply leave the first option that says Port WAN selected and press the function key Enter to be able to access the route that will take us to change Yealink phone ip.

puerto wan ip telefono

8. On the next screen, the option to select the desired IP IPV4 or IPV6 will appear, we move with the movement key key-function-right for select the one we want. We select the network and click on Save to confirm the action.

cambiar-ip-yealink

Once the indicated steps have been carried out, we will have successfully changed the Yealink phone IP.

 

******

Up to here the Yealink manual. Indicate that this article on Yealink phone configuration from the administrator panel is generic for all models.

Be sure to check out our articles on user-level configuration and configuration for Yealink specific phones.

We hope that this article has been of interest to you and if it was, please share!

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