Gigaset IP Phone Manual

Learn with this Gigaset IP Phone Manual ☎ how to configure the terminal at the user level. 🤓 Find out everything you need to know below!

This Gigaset User Level Manual is generic based on the C530 handset. It will show you how to handle basic phone features such as: gigaset call forwarding, call waiting, how to make call transfers and how to make conference calls.

What are the features of the handset that will be shown in the Gigaset IP Phone Manual?

In this first section of the C530 IP manual we will show you how to install the Gigaset IP phone and configure its basic functions. Get to know its keys and how to operate it for optimal configuration and installation.

1. What are the Gigaset IP phone keys?

In this section of the Gigaset IP Phone Manual, we will first learn about the phone keys and other important elements that will help us to know how to use this terminal so that the configuration is a simple task.

1) LCD screen: Displays phone idle information about battery charge status, calls, messages, time, date, calendar and other necessary data.

2) Status bar: the icon suggests the operating status of the phone, whether it requires charging its battery.

3) Display keys: these keys are assigned to the Gigaset phone when it is idle and have the functions of viewing the list of incoming and outgoing calls, as well as the calendar. We will see later the functionality of these keys with the phone active or how to modify the configuration of these keys on the phone.

4) Message key: from here we will have access to the list of calls and messages of our Gigaset phone. Once this key is flashing, we will know that we have a new message or a missed call. We will talk later about how to handle this feature of the phone.

5) Hang up, on/off key: several of the functionalities of this key are to hang up, cancel an action, go back one step in the menu (short press), return to the idle state of the phone (long press).

6) Pad key: with this key we will have the alternative of:

– lock / unlock the keypad of our phone (when the phone is in idle state, we must press this key in a prolonged manner).

– if we are writing an SMS, this key will give us the choice to change between uppercase / lowercase or change to the numeric keypad.

7) Microphone.

8) Flash key: this key will help us to make a call transfer (for this, we must long press it).

9) Asterisk key: with it we have the possibility to do 2 functionalities:

– deactivate the ringing tone (with the phone in idle state, we press it in a prolonged way).

– open the table of special letters and numbers (when we find ourselves writing an SMS with the phone keypad).

10) Headphone jack connector. 

11) Key «1»: this key is used to select the network answering machine (we must press it for that long).

12) Off-hook and handsfree key: dial the number displayed on the screen, answer an incoming call, switch from headset mode to handsfree mode once the headset is connected.

13) Control key / menu.

2. How does the base station of a Gigaset IP phone work?

Another of the basic elements of this Gigaset IP Phone Manual and that will help us to know and configure the phone is the paging key that we show below.

1) Paging Key:

• If it lights up: we will know that the LAN connection is active (i.e. the phone is connected to the router)
• If it flashes: we will know that data transmission is occurring via LAN connection.

To activate the base station logging mode, we must long press the button.

To start paging, show IP address on the wireless terminal, we must briefly press the indicated key.

So far we have shown the resources that make up the terminal. We will now describe how to use them to get the most out of the terminal’s functions.

3. How to change the language of a Gigaset IP phone?

In this section of the Gigaset IP Phone User Manual, we explain in 5 simple steps how to change the language of your terminal:

1. Press the control key on the terminal .

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2. Using the center key , select the settings wheel and accept it.

3. Once inside, select the «Language» option and confirm.

4. Using the arrow keys on the central button, select the desired language and confirm by pressing «accept.»

4. How to adjust the volume of a Gigaset IP phone?

In this section of the Gigaset IP phone manual we will show how to adjust the volume of the phone. Follow the steps below:

1. Press the center key of the handset.

2. Select «settings» using the arrow keys on the center button and accept

3. Select «audio settings» and accept.

4. In audio settings, find the option «handset ringtones» and accept.

5. Select «volume» and accept to confirm.

6. Select the desired tone using the movement keys (up / down): «internal calls and appointments / external calls.»

To increase / decrease the volume, use the center key (left / right). Press «Save» to confirm the changes.

5. How to change date and time on a Gigaset IP phone?

1. Use the central control key on the handset to access the menu screen:

2. Using the arrow keys of the control button, find the settings option and accept to confirm:

3. Select the «Date and time» option and press the «accept» key:

4. Select «Date» and with the help of the numeric keypad, change the default.

5. To change the time, use the center direction key . Change the preset time with the help of the terminal’s numeric keypad.

Press the «Save» key to confirm all previous changes.

6. How to adjust the ringtone on a Gigaset IP phone?

To change the internal / external call melody of a Gigaset handset, follow the steps below:

1. Press the central control key of the handset to access the menu screen:

2. Use the arrow keys , select the settings option and accept to confirm:

3. Select «Audio settings» and press the «accept» key:

4. Select «Terminal tones» in the list and accept.

5. Select «Ringtones» using the middle arrow key and then «OK»:

6. Select «Internal calls» to change the ring tone for internal line calls and «Fixed network» for all other incoming calls. Change the tone selection with the help of the right and left arrow keys of the central button. Select the desired tone and press «Save» to confirm the changes.

How to make a call with a Gigaset IP phone?

Among the most basic functions for using the phone is how to make a call. This Gigaset manual will show you how to make a call with the handset of the phone, with the speakerphone and with the headset.

1. How to make a call with a Gigaset IP phone by dialing the number?

To make a call when we do not have the contact entered in the phonebook, enter the contact number using the numeric keypad and press the off-hook key .

To cancel the dialing, press the hang up or the «end» key as follows:

2. How to make a call from the call history with a Gigaset IP phone? 

The redial list contains the last 20 numbers dialed on the handset.

The redial list can be accessed in two different ways:

• Quick way via the off-hook button: the complete list of outgoing, incoming and missed calls is accessed.

To view this list, press the off-hook button :

From the call list, locate the contact with the center key of the terminal and press the off-hook key again to start the communication once the number has been selected:

• Through the call log from the terminal menu: the advantage is to be able to see the call log sorted in different lists according to missed, incoming and outgoing calls.

Press the center key of the terminal to access the menu:

From the terminal menu, find the call list icon with the help of the movement key . Press «OK» to access it:

Now the complete list of calls is shown divided in sections:

1. All calls
2. Outbound calls
3. Accepted calls
4. Missed calls

Select the listing where the desired phone number is located. Click on the «OK» key to confirm:

In the phone list, find the contact using the central key of the terminal  and to redial, press the off-hook key again to start the communication:

3. How to make a call to a contact in the phonebook with a Gigaset IP phone?

Access the Gigaset phonebook by pressing on the bottom of the central key of the handset when it is in idle state:

In the list of saved phones, search for the contact using the center key up or down . Select the contact and press the off-hook button to start establishing the communication:

4. How to make direct calls with a Gigaset IP phone?

There is an option to configure the phone so that pressing any key on the phone will make a call directly to a predefined number. This is a very useful feature to use for elderly people or children who are not yet able to enter a phone number.

4.1. How to activate direct calling on a Gigaset IP phone?

1. Press the central control key of the handset to access the menu screen:

2. Using the direction keys of the central control button, look for the star option and accept to confirm:

3. Using the address key, find «Direct call» and press «accept»:

4. In the direct call section, first modify the Status by using the middle key on the right to change from Disabled to Enabled.

Second, scroll to the «Call number» option. Set here the predefined number to which the direct call will be made from any key on the terminal. The number can be set in two ways:

1. Directly using the numeric keypad of the terminal: 

Press <c if we want to delete and rewrite any number.

2. From the phone book:

Click on the phonebook option.

Locate the previously saved number using the movement keys and accept to confirm.

Press the Save key to confirm the changes.

The terminal in idle state will now display the following screen:

It can be checked by pressing any key on the phone to make a call to the predefined number.

4.2. How to disable direct calls on a Gigaset IP phone?

If the direct call is active, it will be reflected on the handset display. To deactivate, first click on the «turn off» button.

At this point, a message will appear informing you that to deactivate the direct call, you have to long press the # key.

Put the phone back to idle, and proceed to press the # key for about 5 seconds.

The direct call will be deactivated and the terminal will show the usual status on the display.

How to answer a call with a Gigaset IP phone?

1. How to answer an incoming call with a Gigaset IP phone?

You can answer an incoming call in two ways:

1. press the off-hook key when the phone is ringing.

2. Remove the handset from the charging cradle if the Auto Answer is active.

2. How to manage calls on hold with a Gigaset IP phone?

If during an external communication a new call is received, you will hear the call waiting alert tone and you will see on screen the phone number or name of the person who is making this other call.

At this point there are two possible options: answer the call or reject it.

How to reject a Gigaset call on hold?

To reject a second call that comes in on the line and is on hold, follow these steps:.

• Press the Options button:
• Using the control key , select Refuse call and accept to confirm the rejection.

How to accept a Gigaset call on hold?

During a call, if a new call on hold comes on the line, there is the possibility to accept it by pressing the Accept key. 

At this point, the first call will be put on hold..

To answer the first held call again: once you want to resume the first held call, press the hang-up key during the second call.

3. How to enable / disable automatic call acceptance on a Gigaset IP phone?

Auto call acceptance will allow you to answer incoming calls quickly by simply removing the handset from its charging cradle when an incoming call rings.

To activate automatic call acceptance, follow these steps:

1. Press the terminal control key and access the central menu:

2. Using the arrow keys , find the Settings option and press the OK key:

3. Once inside the settings, a list of options will appear. Using the arrow keys , find the Telephony option and press the OK key:

4. Within telephony, we find a list of functionalities to perform. Auto answer is the first of all, press the control key  to activate (it is also possible to do this by pressing the Change key):

5. and having done the same path as above, press it again to deactivate the auto answer option (you can also press the Change key).

How to hang up a call with a Gigaset IP phone?

There are two ways to hang up a call with Gigaset:

1. Place the phone in the charging station.

2. Press the hang up key on the phone.

How to manage call settings with a Gigaset IP phone?

During a call, you can make multiple settings: volume if you can’t hear the other party well, activate hands-free if you want someone else to hear whoever is on the other end, mute the microphone if you don’t want the other party to hear something, etc.

We see it all below:

1. How to adjust the call volume on a Gigaset IP phone?

To adjust the phone volume during an active call, follow the steps below:

1. During an active call, press the Options key:

2. Select Volume and click on the OK button to confirm your selection:

3. With the help of the right and left direction keys adjust the volume +/-. To save the changes, press the Save key or wait for it to be done automatically.

2. How to make/answer calls with the headset on a Gigaset IP phone?

To use the phone by answering and making calls with the headset / headset you have to connect it to the base.

Insert the 2.5mm jack plug where indicated:

3. How to make/answer speakerphone calls with a Gigaset IP phone?

To activate or deactivate the Handsfree mode during a communication, press the off-hook key .

Now you can see that the key remains illuminated green and it is possible to listen to the caller via speakerphone.

4. How to mute the microphone during a call with a Gigaset IP phone?

During an active call, press the center key on the right to mute:

Now the message «microphone off» will appear, from this moment you can listen to the interlocutor but not the other way around.

To reactivate the microphone, press the middle right key again :

this way you will return to your usual state of the call:

How to configure the phonebook of a Gigaset IP phone?

You have the option to copy all contacts from an old handset or enter new ones in different ways. The different options are listed below:

1. How to create new contacts in the phonebook of a Gigaset IP phone?

Access the Gigaset IP phone’s phonebook by pressing the control key at the bottom . It shows the contacts already entered in it was previously made.

With the help of the arrow keys of the control button access the New Entry option and press OK.

Name: enter the name using the keyboard. To delete, use the <c key.

Surname: scroll to Surname using the lower control key . Using the keyboard, enter the text (you can also leave it blank if desired).

Phone: scroll to the phone option using the bottom control button . Choose between Phone (home), Phone (office) or Mobile phone and enter the number again using the numeric keypad. Confirm by pressing Save.

There is the option to add some additional data such as the birthday (anniversary) date or to assign a different recognition melody when the contact makes a call. These two options can be configured by clicking on them and following the indicated steps, it is very simple.

2. How to add the number displayed on the screen to the phonebook contacts of a Gigaset IP phone?

Another option to enter a new contact in the Gigaset handset, is the following:

Enter the phone number directly via the numeric keypad and press the Agenda key:

In the New Registration option, press OK:

Choose how to register the contact (move right or left using the middle arrow keys ):

Home

Office

Mobile

Once selected, press Accept.

Once inside the contact record, enter the contact data:

Name: enter the name using the keyboard. To delete, use the <c key.

Surname: scroll to Surname using the lower control key . Using the keyboard, enter the text (you can also leave it blank if desired).

Phone: scroll back to the phone option using the bottom control button . Choose between Phone (home), Phone (office) or Mobile phone and enter the number again using the numeric keypad. Confirm by pressing Save.

It is possible to add some additional data such as birthday (anniversary) date or to assign a different recognition melody for an incoming call from the contact. These two options can be configured by clicking on them and following the indicated steps, it’s very simple.

3. How to add a contact from the call history in Gigaset IP phone?

Press the call log key on the main screen of the phone:

Moving the arrow keys select the call list where the number you want to register is located and press Accept:

Once again, use the arrow keys select the phone number to be registered and then press the Options key:

Now 3 options will be shown on the screen:

• Save to address book.
• Delete record (to delete this phone number from the call list)
• Save to phone book.
• Clear entire list (to delete the entire call list).

Select the Save to Phonebook option and press the OK key:

Using the arrow keys on the control button scroll to the New Entry option and press OK.

Name: enter the name using the keyboard. To delete, use the <c key.

Surname: scroll to the lower control key . Again, using the keyboard, enter the text (you can also leave it blank if desired).

Phone: scroll to the phone option using the bottom control button . Choose between Phone (home), Phone (office) or Mobile phone and enter the number again using the numeric keypad. Confirm by pressing Save.

There is the option to add some additional data such as birthday (anniversary) or assign a different recognition melody to each contact. These two options can be configured by clicking on them as shown.

4. How to modify contacts on a Gigaset IP phone?

To edit a contact once it is saved in the phone’s address book, follow the steps below:

Access the phonebook by pressing the control key at the bottom .

The contacts already entered in it are shown below and with the help of the arrow keys of the control button locate the contact you want to edit and press the Options key:

Once inside the list of options, use the center button direction key , scroll to Edit the record and press the OK key:

All the options of the register that can be modified are now displayed. Using the arrow keys it will be possible to scroll through the options. Edit the necessary one (it is possible to delete with the <c key and type with the numeric keypad). Press the Save key to finalize and register all the changes.

5. How to delete a contact on a Gigaset IP phone?

Access the phone book by pressing the control key at the bottom .

In the contact list of the phonebook and with the help of the arrow keys of the control button locate the contact to edit and press the Options key:

Once inside the list of options, using the center button direction key , scroll to Delete record and press OK:

The contact will be deleted from the Gigaset IP phonebook without further ado.

6. How to transfer contacts to another handset from a Gigaset IP phone?

This section of the Gigaset IP Phone Manual will show you how to transfer the phonebook from the handset. Several requirements must be taken into account:

• The source and destination handsets must be registered to the same base station.
• The other cordless handset and the base station can send and receive phonebook entries from the handset.

NOTE:

• When receiving a call during transmission, the transmission will be interrupted.
• Contact images and sounds will not be transferred. Only the dates of anniversaries will be transferred.
• When transferring a record in vCard format between two compatible wireless phones: if no record with that name exists on the receiving phone, a new contact record will be created in the phonebook.
• If a record with the same name already exists, this record will remain the same or expanded with the new information if it exists. If the result is a record with more numbers than allowed, a new record with the same name will be generated.
• If the receiving terminal does not support the vCard format: a new record will be created for each number.
• If your cordless handset receives the records from another cordless handset without vCard: the records whose numbers are already stored in your phonebook will be discarded; otherwise a new record will be generated for each number.

It is possible to make a bulk transfer of the entire phone book, of a specific record or of several records. We see each of the cases below:

1. How to transfer a contact from a Gigaset IP phone?

Access the phone’s contact book: press the control key at the bottom .

In the contact list of the phone book and with the help of the arrow keys of the control button locate the contact you want to transfer and press the Options key:

Once in the list of options, using the center button direction key , select the Send registration option and press OK:

Now, select the To other terminal destination option and press OK:

The associated wireless handsets will then be displayed. Select the terminal to which you wish to make the transfer and Accept.

2. How to transfer the complete phonebook of a Gigaset IP phone?

Access the phone’s phonebook by pressing the control key at the bottom .

In the contact list of the phonebook and with the help of the arrow keys of the control button select a contact at random and press the Options key:

Within the list of options, using the center button direction key , select the option Send all list and press the OK key:

Select the To another terminal destination option and press OK:

The wireless handsets associated with the Gigaset handset will now be displayed. Select the handset to which you want to make the transfer and press the OK key.

How to set up Gigaset call waiting?

In this section we will show how to activate Gigaset call waiting as well as deactivate it. Very useful function for companies that manage calls through virtual PBXs.

Be sure to consult this section of the Gigaset ip phone manual to learn about all the call waiting options offered by your phone!

1. How to activate / deactivate call waiting on a Gigaset IP phone?

While call waiting Gigaset is activated, you will receive during an external communication, a call waiting alert tone and an on-screen message when a new external party is trying to communicate.

To activate the call waiting function, follow the steps below:

Press the terminal control key to access the central menu:

Using the arrow keys, find the Network services option and press the OK key once selected:

Among the options, using the control button locate Calls waiting and press the OK key:

Once in the Calls waiting option, you can activate or deactivate. Make the desired selection using the center direction button and press the Send key to confirm.

2. How to accept / reject a call on hold during another call with a Gigaset IP phone?

If during an external communication a new call is received, the call waiting tone will be heard and it will be possible to see on the screen the phone number or name of the person who is making this other call.

At this point there are two possible options:

• Rejecting the call on hold: To reject a second call that comes in on the line and remains on hold, you need to follow these steps:
  • Press the Options button
  • Using the control key , select the Reject call option and accept to confirm the rejection.
• Accept call waiting: when we are on a call and we get a new call on the line that is on hold, we can accept it by pressing the Accept key. 

At this point, the first call will be put on hold.

Return to answer the first call on hold: once you want to resume the first call on hold, press the hang-up key during the second call.

How to make calls with hidden number with a Gigaset IP phone?

This section will tell you how to manage Gigaset hidden number calls: how to make hidden number calls, how to accept / reject hidden number calls and how to mute hidden number calls on Gigaset. Pay close attention!