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✍ How to keep patients’ families informed at all times in hospitals and clinics? ✅ The solution is simpler than you think. We tell you about it below.
Healthcare (hospitals, clinics, and veterinarians) has always tried to have the latest advances in technology to provide better quality patient information.
But, despite this, it has not always been possible. Although, now with the situation of health crisis caused by the COVID-19 they have been forced to innovate and offer the information to the relatives of patients and pets in an automated way.
Before, when we had a hospitalized family member, we had to wait for the doctor to inform us about the patient’s state of health and in the end, not all family members found out through the doctor.
Either because they were working, or because they lived far away and could not travel to the hospital. The same thing used to happen with veterinary clinics with our pets to find out, for example, how the operation had gone.
This will no longer be possible because of the need to avoid crowds of people in enclosed spaces and, above all, in hospitals or clinics. All of this in order to avoid the spread of the virus in the event of a possible outbreak.
For this reason, with all that has happened and to ensure the health of people, patients, pets and health personnel, an automated voice system has been created that will deliver the information of the patient and/or pet through a voice message available 7 x 24 hours, but without losing the proximity.
This function can be implemented by any public or private company in the healthcare sector.
Therefore, we are going to go deeper into it, studying what it consists of and analyzing all the advantages it offers to companies and family members.
What is an automated voice system?
This service allows surgeons or veterinarians to call the voice menu where they enter the code that corresponds to the patient (hospital) or pet (veterinarian) and record a message with the result of the operation, information about the patient’s health status, …
Each patient will be assigned a unique code through which the relatives will be able to obtain all the information provided by the health personnel. This information will be available at any time, 7 x 24 hours.
But … how is all this achieved? It is thanks to the virtual assistant. The assistant is in charge of filling in the data in the web application or the CRM of the medical center (hospital or clinic) or veterinarian.
Subsequently, it sends an e-mail or SMS message to the patient’s or pet’s contact family member with the code through which they can listen to the message with the personalized information deposited by the surgeon or health personnel.
This is thanks to its functions:
- Text to speech (automatic translation of text to speech) that allows you to translate medical reports into voice messages for family members.
- Speech to text (automatic translation of speech to text) that allows doctors to dictate the message to the assistant so that it can transcribe it into text.
This is a telephone consultation system so that the family member (or pet owner) can call an active phone 7×24 hours (attended by our virtual assistant) in which, after entering the code, you can check the status of the patient and their news, all without human intervention.
For its implementation, it is only necessary to have a software in your call center with an interactive voice response or advanced IVR system that allows you to automate and virtualize the calls made by the staff to inform the family.
In addition, it attends 100% of the calls, and as it has a built-in virtual assistant with artificial intelligence, it is able to respond automatically and without waiting for the most common requests for information.
What advantages does the virtual assistant offer when providing patient information?
Virtual assistants have a wide variety of functions, all aimed at improving the quality of customer/patient/family care with companies/healthcare providers. They are available 7 days a week, 24 hours a day, and perform voice gateways and text gateways to connect with the hospital or clinic’s CRM to enter patient or animal information.
Although there are many advantages, the main ones they offer to the healthcare sector, both for family members and healthcare staff, are:
- It saves costs and time
- It allows staff to spend more time on more productive activities.
- It provides unlimited information instantly.
- Provides multiple types of reports.
- Optimizes the time of healthcare personnel.
- Offers uninterrupted information with family members.
- Increases customer satisfaction and confidence and generates a positive experience.
- Flexibility.
- Reduces response time.
- Increases business productivity.
- Ease of use.
- Makes your brand more competitive.
- Optimize patient or pet care.
- Reduces the number of missed calls to report patients or pets.
- Optimizes complex processes such as appointment scheduling.
- Reduces frustration for family members.
- Improves the performance and productivity of the hospital, clinic or veterinary center.
- Information available 24 hours a day in a personalized and humane way.
- Enables the use of the DTMF function in multiple languages.
- Offers convenient system management from the cloud.
- …
If your company belongs to the health sector, and you have been forced to make major changes to be able to continue with the activity of the hospital, clinic or veterinary center to ensure the health of patients, pets or medical staff, in Gesditel we are aware of everything and what it has meant to you.
Therefore, if you are interested in having a virtual assistant in your company that is responsible for providing information about your patients or animals to their families or owners and enjoy all the benefits it provides, we have what you need.
We offer fully customized services according to your needs. Do not hesitate, contact us, we will attend you without obligation.
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