How to improve our free phone support

The case we explained in the introduction can occur for different reasons, although the most common is to have been satisfied from the beginning with the «standard» configuration of our telephone providers.

To adjust these changes in our fixed telephony, we have no other alternative but to request it to our telephone operator; or to make them from the online self-management panel, in case we have it (Gesditel has the most advanced online panels to make configurations and modifications of our telephone system).

However, in the case of mobile telephony, it is possible to do it directly from our terminals, without the need to contact our provider, thanks to the USSD codes, called «service codes».

That is, USSD is a protocol that sends information via GSM, 3G or 4G that is used to trigger remote actions by sending a specific code.

If we are using these codes we can automatically execute a change in the configuration on our mobile lines.

So, to execute the code, we simply dial them from the call screen, and end the action with the «call» key.

To know all the codes you should consult the phone support of your operator although there are some that have already been standardized and here are some examples.  

What are the Generic Codes on Mobile Lines?

• Disable voicemail: ##002#
• Divert calls to voicemail: **21*242#
• Call forwarding to another number: **21*number#
• Modify PIN: **04*old PIN*new PIN*new PIN*new PIN#
• Call with hidden number: #31#number
• Show IMEI: *#06#

Next, we are going to detail which are the USSD Service Codes of Vodafone, Orange and Movistar companies so you can improve the performance of your phone support.  

What are the Vodafone USSD Service Codes?

What are the Call Block Codes at Orange?

They serve to restrict certain outgoing calls from the line. Remember that we are talking about activating and deactivating blocks. An activated block is a restriction to the service indicated in the table.

What are the Voicemail Codes at Orange?

To configure the voicemail to your liking. From configuring under what circumstances it pops up to the timeout time.

Where it appears, we replace TIME with the number of seconds to wait. The options are 5, 10, 15, 15, 20, 25 and 30.  

What are the Call Forwarding Codes at Orange?

As in the Voicemail codes, where TIME appears we replace it with the number of seconds to wait. The options are 5, 10, 15, 15, 20, 25, and 30.

Where NUMBER appears, we put the number to which to forward the calls. NUMBER.  

What are the PIN and PUK Modification Codesat Orange?

It is possible to modify the PIN using codes of this type. They are:

Other Phone Support Codes at Orange

What are the Movistar USSD Service Codes?

In this section of the phone support article, we will show you the useful tricks and utility numbers that every user of Movistar can use:

The use of these codes, although they perform very basic modifications and only on mobile lines, can serve us as a starting point to customize the configuration of our phone support system, achieving improvements in our immediate results without impacting the cost structure, such as:

• Activate and deactivate call waiting
• Send calls to another department when we are busy
• Disable voice mailboxes.
• Send calls to the voicemail box of our PBX.

At Gesditel, we are sure that playing with these settings will improve your phone support service, and will reflect an economic return that will push you to further optimize your systems and processes.